Get matched with top audio/visual and computer pros in Virginia Beach, VA

"They were awesome. They did exactly what they said they would do. They also provided recommendation for other external equipment. Would highly recommend, very professional and good old fashion customer service that is missing in this day and time!"

"Mr. Earl was professional, courteous and very efficient. I would highly recommend him for any computer repairs, installation or replacement services!!ð  Â"

With over 25 years of experience in the IT industry, we are the experts you need to take care of your home or business. We handle everything from computer repairs to full security systems. We will treat your home as we would treat our own. Give Genesis Computer Repair & Sales a call today, we look forward to working with you!

"The young man who came to my home was great. I am a novice in the computer world, he took the time to answer the most basic of questions pleasantly. I will definitely have questions in the future, and plan on using them often!"

"Fantastic work, friendly staff, knowledgeable and went above and beyond to ensure quality work. Thank you very much for the Tv install, device hook ups, and cable management. Highly recommended for all your audio visual needs!"

"My elderly dad unknowingly became a victim of scammers who installed malware on his computer (Trojan Horse, among other things). When my dad asked me for help, I turned to Mike. Mike is someone I had used 10+ years ago for a similar problem I had with my own computer. Mike had my dad's computer sorted out with a minimum of fuss and with utmost professionalism. I wouldn't hesitate to call on him again and would highly recommend him if you're having similar issues."

"It was a very positive experience. They were able to get the audio system working. They were able to installed the TV in a very difficult place."

"Fantastic service and professional installation. Will use them for all my AV projects."

"John and Scot his helper arrived on time as scheduled.  They immediately began opening the equipment boxes for installation.  John set up his computer to program the Pro Control.  When I saw the tower boxes I thought they were big.  Scot  installed the two tower speakers at the wall outlets. Prior to installing the Episode speaker at the theater speaker outlet under the TV  Scot and John removed  the under TV bar speaker.  Scot installed the Episode speaker and went into the hall closet to install the AV receiver and Blu-ray.  John and I discussed the size of the speakers.  He said we had discussed the dimensions and I was O.K. with them.  Reality was setting in.  We had two monoliths (as my wife called them)  on both sides of the fireplace and a big black box (14in x14in x15in} against the side wall.  A discussion ensued.  We decided we wanted the system removed.  John said there would be a re-stocking fee and recommended that we wait to see how we liked the system,  Scot started to remove a tower and John told him to stop.  We did not go over system operation in much detail.  John and Scot packed up and left.
After they left I tried operating the TV and found that mute didn't work.  I called John and his secretary answered after many rings.  I explained the situation and she texted John.  He  returned and programmed mute into the Pro Control.  Later, John sent an email recommending wall mount speakers as a fix for the towers and a smaller sub-woofer.  He was informed we wanted the theater system removed and the TV restored.
I went online  to Episode, Polk Audio and to Yamaha to register the speakers and AV receiver.  On Yamaha I discovered the unit price quoted for the 373T was the MSRP but that it was discontinued and the 375  provided was $50.00 cheaper than the unit price paid.    On Polk Audio the TSI300 was listed as $50.00 cheaper than the unit price paid.  Both Polk Audio and Yamaha have free shipping and did not indicate a re-stocking fee for returns. Episode would reveal pricing only to dealers.
When John sent the quote to uninstall the system  he quoted 15% re-stocking fee $154.00  and $250.00 for 2 hours custom labor.  We questioned the re-stocking fee  believing that Polk, Yamaha and Episode did not charge a re-stocling fee.
As a final comment, John revealed later that the Polk towers installed were not the TSI300 quoted but were actually a  more expensiveTsx330T.  He is correct.
Spartan Pro-tech has excellent reviews on Angies list and I wll call them for service required for the equipment they installed. However, for new work I would compare their quote with other service providers and equipment vendors.
 
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"Put up my 75in tv in a professional and timely manner."