Get matched with top audio/visual and computer pros in Chesapeake, VA

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"Mr. Earl was ABSOLUTELY AMAZING! He was polite, courteous, and professional. His knowlege about computers was quite impressive. He took one look at the problem and knew right away what was going on. He took the time to explain what he was going to do and provided some suggestions that could help me with future tech issues. I am so thrilled that I reached out to Angi and was able to have the services of a computer expert to come to me. I especially like that I was able to get Earl's assistance so quickly. I will not hesitate to reach back out to him for further assistance that I may need. And to share this experience with others who may need the assistance of a Computer Expert. Sheila"

"I had surround sound rear speakers installed in my ceiling due to the open ended nature of the room. Jeremy had a plan to hide all the wires and give us a clean look. The install went great and I am very pleased with the quality of the equipment purchased through IT&D and how it all worked out. Great customer service, I thought the price was pretty fair considering this was all custom work,"

"E C Electronics has an awesome team that is experienced in all facets of tv mount installation. They came prepared to get the job done right. Great job!"

"It all went very well. Mike fixed my computer and I never even left home. I didn't have to disconnect it from anything. I simply gave him access and control."

"Fantastic service and professional installation. Will use them for all my AV projects."

"John and Scot his helper arrived on time as scheduled.  They immediately began opening the equipment boxes for installation.  John set up his computer to program the Pro Control.  When I saw the tower boxes I thought they were big.  Scot  installed the two tower speakers at the wall outlets. Prior to installing the Episode speaker at the theater speaker outlet under the TV  Scot and John removed  the under TV bar speaker.  Scot installed the Episode speaker and went into the hall closet to install the AV receiver and Blu-ray.  John and I discussed the size of the speakers.  He said we had discussed the dimensions and I was O.K. with them.  Reality was setting in.  We had two monoliths (as my wife called them)  on both sides of the fireplace and a big black box (14in x14in x15in} against the side wall.  A discussion ensued.  We decided we wanted the system removed.  John said there would be a re-stocking fee and recommended that we wait to see how we liked the system,  Scot started to remove a tower and John told him to stop.  We did not go over system operation in much detail.  John and Scot packed up and left.
After they left I tried operating the TV and found that mute didn't work.  I called John and his secretary answered after many rings.  I explained the situation and she texted John.  He  returned and programmed mute into the Pro Control.  Later, John sent an email recommending wall mount speakers as a fix for the towers and a smaller sub-woofer.  He was informed we wanted the theater system removed and the TV restored.
I went online  to Episode, Polk Audio and to Yamaha to register the speakers and AV receiver.  On Yamaha I discovered the unit price quoted for the 373T was the MSRP but that it was discontinued and the 375  provided was $50.00 cheaper than the unit price paid.    On Polk Audio the TSI300 was listed as $50.00 cheaper than the unit price paid.  Both Polk Audio and Yamaha have free shipping and did not indicate a re-stocking fee for returns. Episode would reveal pricing only to dealers.
When John sent the quote to uninstall the system  he quoted 15% re-stocking fee $154.00  and $250.00 for 2 hours custom labor.  We questioned the re-stocking fee  believing that Polk, Yamaha and Episode did not charge a re-stocling fee.
As a final comment, John revealed later that the Polk towers installed were not the TSI300 quoted but were actually a  more expensiveTsx330T.  He is correct.
Spartan Pro-tech has excellent reviews on Angies list and I wll call them for service required for the equipment they installed. However, for new work I would compare their quote with other service providers and equipment vendors.
 
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"Timely and professional. Quick and efficient. Hassle free!"

"The technician came really soon and fixed the problem with my printer. Would definitely recommend this company."

"Eve was great to work with. She was clear and professional. She definitely is an expert when it comes to computers. I highly recommend her."