
Serving Keller, TX and surrounding areas
Approved
In business since 2008
Emergency services offered
Warranties offered
"On April 15 the temperature fell from upper 60s to freezing. For some reason our bedroom heating unit has a problem in turning on the furnace if there is a sudden drop in temperature/pressure. Usually shutting it down and restarting solves the issue. Not this time though. We spent the night in living area were the other unit was working. In the morning I called couple of places and Select AC was the only provider to call back promptly. (This is a consistent indicator of good service. Any provider who returns your call promptly invariably ends up providing good service. ) . One of the other service providers I called said they were taking appointments for "next friday" which was 10 days later. I appreciate the fact that they are so busy that they could not handle the volume but to suggest someone requesting a repair that they had to wait 10 days is downright silly. In any case, Billy (I hope I got the name right) from Select AC called me promptly and said he will look at the issue and take care of it the same day. During the day we exchanged calls to get a rough idea about the time he will come over. Billy outlined his schedule for the day and we figured he can make it more or less in the evening after 3pm. In the evening I drove back from work early to be at home at the time of service. I decided to give one more try and tried to turn on the heat. Voila! The furnace turned on without any issue. I didn't cancel the appointment as I wanted Select AC to check out the system as we did not want to get stranded again on a cold night.
Billy was professional and courteous. He checked the systems in attic and mentioned everything was working fine. The flame sensor had carbon build up so he cleaned it. He gave some pointers for future reference and we will definitely keep that in mind if the issue arises again. I paid a total of $100 which included the service fee and Angies list discount. I felt it was an excellent price for service offered. If only all service providers provided such honest estimates and charges. We will definitely use Select AC again and recommend them to our friends and neighbors.
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