Get matched with top furnace / forced air heating system install or replace pros in Lexington Park, MD

"I have had a service contract with McCrea Heating and Cooling since I purchased my condo unit new 7 1/2 years ago which included 2 maintenance visits a year. My current contract expired yesterday so I called to renew my service contract and upgrade from "Bronze" to "Silver." The representative took my charge card information over the phone. I asked if the contract was in effect as of today. They said "yes." Then I tried to schedule a service call (my unit was serviced a little over a month ago and now the condo wasn't cooling.) I was told then that the Silver Contract would NOT be in effect after all. The difference in price between Bronze and Silver is the cost of a diagnostic visit so they were getting the money one way or another. My long time history with the company did not persuade them to honor the contract I had just paid for. They wanted to charge me $98 to have my problem diagnosed under the Bronze contract that I pointed out was already expired. I was told the representative "misspoke" and should have told me they would have to send out someone to determine whether the furnace they have been maintaining for the past 7 years (with the most recent service call just a month ago) would "qualify" for the Silver plan. So, I cancelled the order for the Silver Plan. I called another company who came out for $30 and determined the problem was a clogged condensation drain. This drain was supposed to have been "blown out" when the regular maintenance was done by McCrea just a month ago, but obviously was not. The water was backed up in the drain pipe and filled the pan under the furnace/AC unit which turned off the AC. Now that everything is working again, I am seeking a different maintenance service plan provider. McCrea has competitive service contract prices, but if they have no customer loyalty, and the maintenance work is not done properly, maybe it's a question of "you get what you pay for.""

"Wonderful experience. They were willing to give us discounts and they were not going for the highest unit possible and they could. They went with what fit our needs and budget. They have a wonderful staff. Everything was good overall."

"This repairman is the 'fix-it' master! He's thorough, prompt, and makes the repair process a breeze. I'd recommend him to anyone who wants a job well done!"

"Travis Grove contacted me less than a minute after I submitted a request. He came day-of on a Friday afternoon to inspect, and quickly found the capacitor had failed. He had a replacement on hand, though the issue was the fan as well. Travis made sure to keep me informed of parts availability (fan vendor closed on weekends), and text me updates. If his arrival time changed, he made sure to let me know. The new fan is more powerful, to provide better cooling. He noticed my refrigerant pressure was low as well, and made sure to fill it up. Travis was friendly and easy to talk to. His price was very reasonable, including all parts and multiple hours of labor over two days. My system is working well and cooling better than before. All set for the summer heat!"

"Excellent work done on replacing an existing Central AC system. They used adequate measures to protect the interior of the house during the replacement and cleaned up all work areas. They were very professional. The only negative thing was in relation to communications. A scheduled appointment was more than an hour late and i had to call to see if they were still coming. On at least one occasion it took more than a day to get a return email. Having been a project manager for various mechanical and electrical jobs, I understand the need to keep the information flowing between the customer and provider."

"I sent them an email and they got back to me the next day.  The quote was around $118.  They seemed nice.  They are a little expensive for the type of the service compared to others.  They got back to me on time.  They were very responsive.  They got back to me quickly."

"I have used Continental Services for many years.   They are always on time, friendly and knowledgable.   My system is 17 years old and I plan to use Continental when it comes time to upgrade to a newer system.
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"The Technician was very professional,competent and responsive.
The company shows business hours 24/7. However, the customer support of the company after regular business hours is managed by a third party "answering service" who then relays customers' requests/ orders to the company's point of contact. I found it a little cumbersome to coordinate call through the third party answering service and there was an unnecessary lapse of conveying my request on time. However, for the most part, my experience with the company's direct customer support was without follies.
Being a small to medium size business, I wouldn't hold any experience as negative against the company. However, it will be better if they could manage their own calls answering service so that the orders can be processed within a reasonable timeline, specially for emergency services (e.g., no heating during freezing winter).
On my request, the technician gave me an informal pricing estimate for the replacement of the system which I needed.
At this time, they are within my top two prospective contractors for the final project of replacing the HVAC system.
I would strongly recommend them to other consumers looking for reliable, competitively priced, skilled professional company when considering heating/ cooling work.
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"Made an appointment, dropped off vehicle, shop called with recommended service and price. I have been taking my vehicles here for a couple of years for routine and non routine (ac system repair) and I am impressed with their honesty, quality work and customer service level."

"Everything went well.  The technicians were very personable, and they stayed until the job had been completed which I appreciated."