Get matched with top pool builders and installers in West Newbury, MA

"They only install pools they sell. They seemed nice though."

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

Venus Pools & Renovations Inc is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interested, and make their concerns the basis of our business. 5 years of experience

"I have searched for a long time to find someone that does hot tub repairs. I am so happy I found Jim through Home Advisors, he was such a great find! He is a true Professional, and was extremely responsive, informative, reliable and even recommended things he new I needed done to save another call/trip. I am so happy with his work and will only use Jim in the future for my hot tub and pool needs!"

"Greg Holt and his crew were fantastic to work with. They're friendly, efficient, and built us a wonderful pool! Greg listens carefully to your vision and design ideas and works within your budget to help you create a wonderful swimming pool and backyard space. I would highly recommend NEPB for any pool project or service you need. Jim- Dracut MA."

"Overall extremely great. Girls performing service are knowledgeable & makes you feel comfortable. Store is very clean. Receptionist very friendly & helpful. Only complaint would be they had to reschedule 2 qppts before which can be hard w/sm. kids!"

"The customer service was excellent. Their work was outstanding and I was very pleased with the vinyl pool liner!"

"The pool has never looked better. Fast and reliable and very convenient to get a hold of."

"First, the liner is really beautiful and seems to be very well-made. Second, they did (eventually) make it right. But, we really lost most of our possibly last summer with the pool. We signed contract for a new liner on 5/31/19. We were not in a rush - did not need it by July 4th, but salesman put to install by July 4 if possible. Good price - within our budget. Install was done on June 28 - and we paid entire balance at that time (as required). NOW - they have your money. A few days later, when the pool was full, the liner was pulling away from the pool wall all along one side. This was the original reason I replaced the liner, FYI. I called and spoke with customer service who reassured me that this happens, it is not uncommon, I do not need to empty the pool and that someone would be coming within a day or two to perform a **re-snap** I was told someone would be coming on Friday July 5, then Sunday July 7 - and no one came. Someone finally came July 9th (with no courtesy **we are not going to make it** calls in between mind you). Upon examining the problem, that person, who was not the same person who installed the liner originally, pronounced that the liner was probably the incorrect liner for my pool and also the installer had not done a proper job. I was told the pool will need to be emptied more than halfway for this to be fixed but **I am busy this whole week so cannot get to it until maybe next week** I was told that the original installer should be held accountable and have to come to fix it. Oh, and by the way, this person actually had the nerve to tell me **but do not tell them I told you all this** Of course, I told him **it is the FIRST thing I am telling them, and I am dialing them now** This person then left me without resolving a single thing. From there, I played phone tag with customer service woman (who honestly tried her best), spoke with the Operations manager who said we would get a new liner, and finally got to a VP, who told me that my new liner was in and that when we were ready, after the season was over, they would install it. Again, we were told it was safe to swim; but really, it is not like I would invite family or friends to swim when I felt like we all had to be **careful**. I was told to reach out when we were ready to close, and they would schedule the installation. So I did (reach out) and what do you think? I was told the liner would take 3-4 weeks to be made. After the VP had told me it was already in-house. No surprise there honestly. So, eventually the liner was in, and we scheduled the day for the installation (by the person who originally installed the last liner - I know - I like to live life on the edge - and guess what? He did not show up the day he said he would. This, after my husband spent the entire week slowly emptying the pool to be ready for the installation. So, finally, the liner was installed, and we closed the pool. I told the VP I was waiting to submit a review. So here it is. I honestly do not know if the liner is the right one - the pool is closed, but in the Spring I am praying I do not need to deal with these folks again. I think I would rather take the pool down. In summary, OK customer service (she tried and was, initially, quite responsive); LOUSY service; GOOD value for the liner, which is beautiful."

"They clean the pool but there are still stains left and they didn't install the filters. I tried to call and text them but they are not responding to any of my communication."