Get matched with top pool builders and installers in Wilbraham, MA

"They only install pools they sell. They seemed nice though."

Venus Pools & Renovations Inc is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interested, and make their concerns the basis of our business. 5 years of experience

"Installation happened quickly and efficiently. The team explained how everything worked clearly for us to follow before leaving and we are happy with our new pool!"

"Juston he is amazing! Poseidon pool service company is a big reason why we started using their service but Juston is the main reason why we stay with this company. They service our pool to a level like Iâ  ve never experienced before. Iâ  ve owned many many pools in my lifetime and Iâ  ve never had such a good quality of pool service at a great price. Cole the owner is fantastic but nobodyâ  s as good as Juston"

"The customer service was excellent. Their work was outstanding and I was very pleased with the vinyl pool liner!"

Premier Pool Service specializes in pool service, pool openings and closings, above and inground liner changes. We are a small owner operated buisness out of Holland, MA. We service most of Massachusetts and northern Connecticut.

"First, the liner is really beautiful and seems to be very well-made. Second, they did (eventually) make it right. But, we really lost most of our possibly last summer with the pool. We signed contract for a new liner on 5/31/19. We were not in a rush - did not need it by July 4th, but salesman put to install by July 4 if possible. Good price - within our budget. Install was done on June 28 - and we paid entire balance at that time (as required). NOW - they have your money. A few days later, when the pool was full, the liner was pulling away from the pool wall all along one side. This was the original reason I replaced the liner, FYI. I called and spoke with customer service who reassured me that this happens, it is not uncommon, I do not need to empty the pool and that someone would be coming within a day or two to perform a **re-snap** I was told someone would be coming on Friday July 5, then Sunday July 7 - and no one came. Someone finally came July 9th (with no courtesy **we are not going to make it** calls in between mind you). Upon examining the problem, that person, who was not the same person who installed the liner originally, pronounced that the liner was probably the incorrect liner for my pool and also the installer had not done a proper job. I was told the pool will need to be emptied more than halfway for this to be fixed but **I am busy this whole week so cannot get to it until maybe next week** I was told that the original installer should be held accountable and have to come to fix it. Oh, and by the way, this person actually had the nerve to tell me **but do not tell them I told you all this** Of course, I told him **it is the FIRST thing I am telling them, and I am dialing them now** This person then left me without resolving a single thing. From there, I played phone tag with customer service woman (who honestly tried her best), spoke with the Operations manager who said we would get a new liner, and finally got to a VP, who told me that my new liner was in and that when we were ready, after the season was over, they would install it. Again, we were told it was safe to swim; but really, it is not like I would invite family or friends to swim when I felt like we all had to be **careful**. I was told to reach out when we were ready to close, and they would schedule the installation. So I did (reach out) and what do you think? I was told the liner would take 3-4 weeks to be made. After the VP had told me it was already in-house. No surprise there honestly. So, eventually the liner was in, and we scheduled the day for the installation (by the person who originally installed the last liner - I know - I like to live life on the edge - and guess what? He did not show up the day he said he would. This, after my husband spent the entire week slowly emptying the pool to be ready for the installation. So, finally, the liner was installed, and we closed the pool. I told the VP I was waiting to submit a review. So here it is. I honestly do not know if the liner is the right one - the pool is closed, but in the Spring I am praying I do not need to deal with these folks again. I think I would rather take the pool down. In summary, OK customer service (she tried and was, initially, quite responsive); LOUSY service; GOOD value for the liner, which is beautiful."

ABC Pool & Supply is the premier professional company offering residential services to our clients in the Palmer area. We are known to pay exquisite attention to detail while making your satisfaction our number one priority.\n\nPlease call us today to schedule your appointment with Massachusetts' true professionals at work for you!\n

"CHW was very responsive to my claim (swimming pool circulation pump failed). However, CHW was unable to find a local service provider. After 10 days, my pool was experiencing an algae bloom and I needed to do something quickly. I found a service provider who fixed the pump (bad capacitor) for $50...just a few dollars more than the $45 that would have been out of pocket for a CHW agent to fix the pump."

"We recently took down our above ground pool and the electrical wiring was lying around in the lawn area. Called Bill the week before. He put me in for next week. The electrician was on time. Explained me what needs to be done and also told me how much it is going to cost. Finished the work in 30min. Hauled the unwanted material in his truck. No mess was left behind. They charged me for a regular service call. Luckily I had an Angie's List coupon which saved me some money. Very satisfied.
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