
Serving Catharpin, VA and surrounding areas
Approved
In business since 2004
Free estimates
Emergency services offered
"Facts: this review comes in roughly 1 year after we hired OHC to clean our house, every 2 weeks. OHC is not this big cleaning firm with cars all over the place. The owners are part of the cleaning crews. Price: they charge pretty much the same as other businesses in the area (not cheap). Contact: They're very easy to reach. Text/phone and they reach back to you within minutes every single time. Payment: they're very easy going (if you forget to leave them a check, they don't mind waiting a few days to get paid). The only negative point is that they charge you if you need to pay by credit card. They don't offer ACH or other more convenient forms of automated payment. Quality: this is where it gets complicated. Unlike many other companies, they move and put stuff away as part of their services. A lot of companies just "clean around". But after several incidents, I think I know why others chose not to move stuff around. The cleaning crew are too rough to move furniture or objects around the house. We've had hardwood scratches, wholes and scratches on the walls, broken furniture, broken plates... Although accidents do happen, what I really do not appreciate is that every time, we have to ask them about it. It's not like they don't notice when something breaks... Finally, although the owner always assured me they really "cared" about us and wanted to do what's best, they finally told us to go find business elsewhere as they were tired of us complaining about their services. I guess this is a tough business, and unless you do it yourself, your employees will never care as much as the owners. Also, I don't know if they're just bold and don't care, or just didn't think - but we heard them talk about us (between each other), in a very unpleasant way (rude comments, nasty names). I'm pretty sure they will deny it - but unfortunately for them, they once did this in front of couple native Spanish speakers we had at our house, who understood perfectly well what was being said, and were able to confirm our imperfect translations. Not very professional. OHC is in my opinion perfect for deep cleanings as I've never seen a company clean a house that deep & well (although, they do charge you accordingly for it ;-) ). But for recurring services, I personally would not recommend them as do like many others in the same business: quality declines a few months after starting. I'm very disappointed this turned out to be a cleaning company cliché."








































