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"Overdue THANK YOU to Daniell Heat & Air for their wonderful services and installation of my brand new Bosch HVAC unit after mine went out during a hot, hot, hot run of weather. Cole Lair was my project manager and he was phenomenal. Extremely knowledgeable, prompt, polite, respectful, and helpful. Spent an entire day troubleshooting and evaluating my current system and gave me multiple options, as well as the pros and cons of each. Since my existing system was 25% beyond its average life expectancy, I decided not to put a bunch of money into it and to go with an entirely new system. Wes Seymour and Richard Solorzano formed the core of my installation crew and they went way above and beyond to get myself, my houseguests, and my dying elderly Golden Retriever, Butter, some cool air in the house. The main day of the installation, these stalwart master technicians worked from 9am to 11pm to put in the new system in a HOT attic and outside. The company even sent a courier to Ft. Smith, 3+ hours away, to obtain a needed part that was not available locally! Shannon at their office was also another shining example of the quality of this company - so attentive, helpful, and thorough in assisting me with financing. UNBELIEVABLE DEDICATION TO CUSTOMER SERVICE FROM THIS QUALITY COMPANY! I WAS BLOWN AWAY!!!! And last, but not least in this old heart of mine, was the totally unrelated but humanitarian assistance Wes and Richard provided when my dying elderly dog got stranded down the steps in the yard. He could not make it back up by himself and I'm not strong enough to lift a 105 pound dog up the stairs. I made front and back end slings out of sheets and Wes and Richard carried Butter back up the stairs and into the kitchen for me. They were so gentle and helped me get Butter back settled on his bed in the kitchen... tears then and tears now as I recount their kindness to me and my beloved canine companion. I will never forget it. Ever. I pray God's blessings on this wonderful company and their exemplary employees. https://www.facebook.com/DaniellHeatandAir?mibextid=ZbWKwL"

"They did an incredible job! Will definitely use in the future."

"She lives by Little Rock AR....4 HOUR DRIVE AWAY I LIVE RIGHT ON THE ...MO BORDER...do not understand why you DON'T include NEAR BY...which will include MO."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"