Serving Arlington, IN and surrounding areas

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Serving Arlington, IN and surrounding areas
In business since 2004
Emergency services offered
"I cannot, unfortunately, join in the rave reviews this company gets. Let me explain in detail.
Last fall I moved into a new home, and the builder did a crappy job with the lawn. In the spring, I paid Nagas $4,000 for what was supposed to be a fresh start with lots of topsoil, plus grass seed and straw. The topsoil cost was double the initial informal estimate Jason provided in person (which he later said was based on last year's prices). To be fair, the $800/load price was reflected on the written estimate I agreed to. But the point is, this lawn was a substantial investment. (And Nagas can be a bit aggressive about seeking quick payment.)
I received no instructions whatsoever on caring for the new lawn, weed control, fertilizing, when to mow, how much to water, or what to expect as far as progress during the first season. I also got the impression that Jason and his company were perhaps stretched too thin.
Five weeks later, my yard looked like an abandoned lot. The new grass was, at best, patchy. The front yard was choked with all sorts of exotic looking weeds, much of which I now know was hard-to-eradicate nutsedge. There were all sorts of bare spots. I brought my concerns to Jason, who claimed the new grass was progressing as well as possible given the hot weather in early spring. Jason's people came out (at no charge) to spray and overseed. The grass finally seemed to pick up in quantity, but it doesn't look anything close to thriving. It's still thin, pale, and rather patchy, and often has a yellow/brown cast despite a wet summer and regular watering.
Since then, I have used Nagas for biweekly mowing at a rate of $50 per visit. Several times the mowing crews cut landscape lighting wires (this stopped after I brought it to their attention) and left big muddy ruts (which are now bare patches) from their large mowing equipment.
On June 28, I alerted Jason that there was a serious weed problem that needed to be addressed. A few days later he informed me that he had sprayed but "may need to spray again." He also mentioned he would seed again in the fall. If this spraying indeed happened (I wasn't billed), it had no effect whatsoever. Nutsedge, I've come to learn through the research I've had to do on my own, just laughs at ordinary herbicides. Jason's emails referred to spraying for "broadleaf." So I now assume he didn't understand the problem he was dealing with.
It's now August, and I've become alarmed that the front yard is being overtaken with nutsedge, a weed that's ugly and very difficult to eradicate. Today, I wrote Jason about this. His advice was to wash his hands of the matter and suggest I call Scott's or Trugreen. I have all the emails documenting the above-described interactions.
I consider this unsatisfactory for an A-rated professional landscaping company. I had assumed that, being a small local business where you deal with the owner himself, Nagas sought to form ongoing client relationships. To my mind, that involves customer education, monitoring, and followup when they've done an expensive installation and I've brought problems to their attention. By referring to future spraying and seeding, Jason led me to believe that my lawn was under his ongoing care and concern, not just a one-off job. His crew is here every other week. Jason is supposed to be the lawn care expert, not me. Up until now, Jason has responded quickly when I've expressed concerns. But the point is that those actions have been completely ineffective, and he obviously wasn't monitoring the problem as I believe he should have once it was brought to his attention in late June, to try to assure a successful resolution (i.e., healthy, weedless grass). As a result, I am left with an anemic lawn, an ugly mess of nutsedge, and a threat to my $4000 grass investment.
Jason's response today -- "My guys that mow have no formal training except for mowing.... I do not just drive around and look at yards unless I have been asked to check on something. I think using one of the larger companies that specialize in lawn weeds is your best bet." -- shows he is washing his hands of the problem.
If Nagas is not going to provide customer education and ongoing maintenance and support, then they should not be in the lawn-installation business to begin with, or it should made clear at the outset that once the seed is in the ground, the customer is on his own and needs to hire Scott's pronto. In my case, the expectations and responsibilities were left ambiguous. I accept some responsibility for this. But on all these facts -- especially the ineffective response to specific problems and lack of follow through to see that the problem was resolved, i.e. that the weeds were under control -- an "A" rating and "super service award" certainly cannot be justified.
"





+7

Serving Arlington, IN and surrounding areas
In business since 2014
Free estimates
Credit card accepted
"I was so happy with the service, I had them put in a new sliding back door & several new door knobs around the house. Was also thinking about having them replace my kitchen floor so my home looks great for xmas guest."





+84
Serving Arlington, IN and surrounding areas
In business since 2024
Free estimates
"I had Jesse give me an estimate for a deck removal and concrete pad installation. Jesse was extremely professional and his price was perfect and in my price range. His work did not disappoint, nor did the communication. Deck was torn down and everything removed, the patio turned out better than I thought it would. I highly recommend Jesse for concrete work. I have recommended Jesse to other people that I know who are looking for concrete contractors. If I need any more concrete work done Jesse is the first one I will call. Kudos for your excellent work and professionalism."

Serving Arlington, IN and surrounding areas
In business since 2022
Free estimates
Warranties offered
"I decided to hire QC&R to install a concrete driveway for my Meridian Kessler home after interviewing multiple contractors. They were not the least or most expensive, but I made my decision for reasons beyond cost. This was my first major home improvement project, so I was a bit nervous. I had a strong gut feeling I would be satisfied, and I was impressed with their communication, professionalism, and the fact they are a family-owned, local business. I was not disappointed! Not only is my driveway beautiful, but the experience was positive from start to finish. The team was respectful, hard-working, and took great pride in their craftsmanship. Christian stayed in touch with me, proactively, and followed up promptly after I reached out to him. This business was very busy, and due to weather delays outside of their control, they faced obstacles. Nevertheless, they always made me feel like I was their most important customer. I will definitely hire them again for future projects."





+1

Serving Arlington, IN and surrounding areas
In business since 2004
Free estimates
Emergency services offered
"It worked out really good. They were very good and had to work with our insurance company. They did a lot of the middle work for us between us and the insurance company and helped with that a lot. Their price was fair and the quality was excellent. They were very busy and had a lot of people with storm damage. Their punctuality was excellent and they were very professional. They came when they said they were coming and did the work. I used them the year before because we had the same type of storm that did similar damage to our roof so we used them at that time."
Serving Arlington, IN and surrounding areas
In business since 1953
Free estimates
Warranties offered
"This was our third hiring of Champion since last spring. The first time it was a kitchen window and patio door. The second was a four season sunroom (which they're building now). Now it was two entry doors. Aaron Willhoite was the salesman we met with this time. He was very friendly and answered our many questions about why they're doors are different then the big box stores, Yes, it's a bit more expensive, but once we figured the price in the long run wasn't much more and less headaches, we went with Champion again. Yes, we did run into delays with the sunroom, then again Corvid did cause problems everywhere. Their products have been to date high quality and would consider them again in the future for other projects. Aaron was awesome and very informative about their products and my wife got the doors she was wanting. Thanks!"





+13

Serving Arlington, IN and surrounding areas
In business since 2018
Free estimates
Emergency services offered
"excellent peoole to work with."





+19

Serving Arlington, IN and surrounding areas
In business since 1972
Free estimates
Credit card accepted
"I called Aspahlt USA on a monday and had an estimate by the end of the week. We had recieved estimates by five different companies. Aspahlt USA guarantees the best prices in the state and they was by far the lowest of the five. We accepted the estimate and they had both the parking lot and driveway done within 7 days of acceptance. They were very kind and knowledgeable. John and keith went over the whole project with us and in great detail making it easy to understand and also making us all very comfortable with hiring them. The work looks absolutely fantastic! Changed the looks of both my propertys and I couldn't be happier about choosing them! I would definitely hire again and recommend Asphalt USA to absolutely anyone!"





+7
Serving Arlington, IN and surrounding areas
In business since 2018
Free estimates
Emergency services offered
"We hired A & R Contracting for a master bedroom closet renovation. They removed the old, outdated, ventilated wire shelving and installed new, custom-built loading shelves. They built the shelves off-site to help with the project efficiency. They did a beautiful job. Not to mention, they are very good working with the many surprises that come with the terrain of a 1930's home where nothing is plumb. Everything had to be customized to fit properly. They worked tirelessly to ensure I was satisfied with all the details of the shelving unit, such as building lips on the shelving edges, down to the quarter round molding. I really appreciated their professionalism and collaboration around the project details. They strive for the highest quality and take great pride in their work. They are very reasonable and their goal is to get the job done right. They have a strong work ethic and stand by their work. They have also installed both interior and exterior doors for us. Both were challenging projects due to house nuances. I highly recommend them."





+53
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