Get matched with top wood stairs and railings installers and replacers in Austell, GA

"This project was our second project with Ruben. It entailed installation of a new walking path to our screen porch and the addition of handrails on each side of the steps to match the handrails on the front of our home. Ruben subcontracted the stone work for the walkway and managed the handrail portion of the project himself. He oversaw the entire process from beginning to end. It was all done in a matter of a few days and the quality was great. We are very pleased with the project and will definitely hire Ruben for future home projects. "

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"Attention to detail was top priority. He took the time to ensure that every aspect of the job was done to perfection. There is no one else that I would use for my staircase and stair needs. He will be doing my next set of stairs and I know that they will be a true masterpiece. "

"it was such a pleasant experience working with Tony. He arrived early and go.t right to work after discussing my needs and wants. I was surprised when I went to Angi and requested for a handyman to set up rods in my closet. Several companies emailed me and only wanted to design new closet space for me, when all I wanted was a handyman. Tony was the only real handyman who contacted me. I would refer ASAP handyman to all my friends and family."

"T reached out on Friday, gave me a quote on Saturday and fixed my problem on Monday. Great work, fair price and wonderful communication! I will call him again."

"We reached out to Griman to complete a pantry, storage closet and 2 bedroom closets in our home. Within a week our project was complete. The quality of his work is so good. He pays attention to details. The communication and professionalism were great. I will definitely use his service again for future home projects. "

"Did a great job in a timely manner"

"They were very efficient and on schedule. They explained everything very thoroughly as well."

"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"The guys showed up on time and never stopped working until job was complete! Great job"