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"We contacted Richard regarding the job, and had a quote back within the week - good quote.  He quickly responded to any questions  we had, and scheduled the work.  They completed the demo in one day, a few days before the cabinets showed up - if I had to do this again, I would hold off on the demolition until the cabinets were in, as it is difficult to live without a kitchen, especially with children.  It took approximately two weeks for the kitchen to be completed, with slight delays due to a damaged cabinet, time for the new countertops to set, appliance delivery, etc.  One hitch developed when the dishwasher was hooked up incorrectly, and water ran into my basement - I called Richard, and once I got through the answering service, he contacted the plumber, and we resolved the problem immediately over the phone, and the plumber was at my house at 8 the next morning ( a Saturday of a holiday weekend) to permanently fix the problem.  At the end of the two weeks, we had a great new kitchen, well installed, and we were thrilled!"