
Serving Bastrop, TX and surrounding areas
Approved
In business since 2003
Emergency services offered
Warranties offered
"Contacted Mr. Electric Austin location to install a thermostat and troubleshoot an electrical problem (outside outlet was tripping if used a GSI outlet in a bathroom). Wait time for an appointment was one week, I left work early to make service window. A half hour into my call window called Mr. Electric was immediately put on hold for five minutes till someone answered and I asked when the tech was actually going to show up was put on hold again, and when the lady came back on the phone said the tech was still on his last call it was taking longer than expected. The lady asked if she could give me a call back when she had a better idea when he will be out to my area I of course said Yes.
Well, a half hour later the lady called me back and said the tech could make it there in a half hour I said that was fine. The tech showed up followed by a unknown gentlemen who I assumed was a manager doing a proficiency check on the tech he never introduced himself or even talked to me. The tech greeted me and asked what I needed done I first showed him the thermostat the main reason for the call and because it was a smart one he could not install it which annoyed me greatly.
Moving onto the next reason for the call he asked what the electrical problem was so he could evaluate it for pricing purposes I explained what was going on with the outside front outlet and the bathroom GSI outlet and he asked for a vacuum to try and trigger the breaker and tested both the bathroom's outlet and the front outlet well he could not replicate the outlet's problem we even got a electrical lawn mower out and tried for more amps-nothing!
In light of all this the tech was extremely professionally even though we could not trigger the outlet tripping he never made me feel I was wasting his time. I believe the electrical problem might have gotten fixed when they moved (Mr. Electric) the washer to its own breaker previously all three outlets might have been on a shared breaker. I just didn't want to mess with electricity which was way I put the service all in. Not having the thermostat installed is still an issue but this wasn't the tech's fault nor being late in light of all this I did not get charged for the call.
"









































