
Serving Bay City, MI and surrounding areas
Approved
In business since 2001
Warranties offered
Credit card accepted
"The employee that came to my home did an excellent job and I have no problems with him and would have him out anytime. My issue is with scheduling. They told me when I made my appointment over the phone that someone would be out to my house between 2pm and 4pm. The day before the visit, I received a text saying that someone would be at my home between 2pm and 4pm. At 12:50pm I hopped in the shower to get ready. After I'm done getting ready, I see that there's a voicemail on my cellphone. I listen to the voicemail and a gentleman says, hi this is Loren. You are on my schedule for 1pm for some repairs in your home and I'm ringing the doorbell and no one is answering. At this point it's 1:20pm. So Loren has now left. I called My Handyman back to ask what was going on. They said Loren will call you right back. 30 mins goes by and nothing. I called My Handyman back again and the representative says he's headed back to your house to be there at 2pm. I said to the guy on the phone, I though you told me he was going to call me back and I was waiting for the call getting worried. Loren showed up at 2pm and he showed me where it said on his tablet that I was scheduled for 1pm. I don't understand how you can tell the client 2pm to 4pm but tell the employee 1pm. They need to get their scheduler fixed because I almost missed my appointment. If you tell the client 2pm to 4pm then you have to stick to that, or you tell the client there is a possibility that he could arrive up to an hour earlier. Luckily I was just at home in the shower and I hadn't driven a ways away."





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