
Serving Benton, MS and surrounding areas
In business since 2004
Free estimates
Warranties offered
"The 50 amp double pole breaker for my pool pump and pool heat pump (chiller) tended to trip off after five minutes or so. The hot weather was such that without the chiller working, the pool was too hot to enjoy (94 degrees!). The technician arrived and simply replaced the 50 amp double pole breaker. I thought there should have been some way to measure the amperage through each of the two circuits (pool pump, and chiller circuits) but I guess not. He just replaced the 50 amp double pole and charged me $130.54. Seemed a little expensive, but I was confident that would solve the problem, but it didn't. Five minutes after the technician left, the breaker tripped. I reset it and in five minutes it tripped again. I called the office and they said they would send the technician back. He came back and installed a separate 25 amp breaker and changed the wiring so that the chiller had its own 25 amp breaker and the pool pump a 50 amp breaker. He charged me another $189.39 for this return visit. I realize this all sounds confusing, I know it all seems a little confusing to me. At any rate, with this new set-up, everything seemed to work, at least the breaker no longer tripped after five minutes. Problem is, the chiller still failed to chill. I believe there may be a problem with the chiller compressor? So, I called Sutherland again and asked them to just put it all back to its original configuration and I would then call the pool company that installed the system to come out and look at it. I knew that if the pool installing company saw the jury-rigged circuit breaker set-up they may refuse to take the responsibility to make the repair. I don't have a lot of confidence in this pool installer company. So, anyway, the technician returned and restored the switch to its original condition, but maybe not to its true original configuration, because unlike before, the breaker no longer trips and the chiller still fails to chill. The third and final visit cost $117.70. The total cost to repair a failing 50 amp double pole circuit breaker was $437.63. I don't know a thing about what this should have cost me and maybe I got a bargain, but in my humble, ignorant opinion it was way too expensive and I felt compelled to write this negative review. $437.63 is too much to R&R a circuit breaker, and the initial problem remains.
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