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"Do not hire this company and Lowe’s should stop using them as a subcontractor. They do not care about jobs done through Lowe’s despite them being just as expensive. Got very expensive quartz countertops. They showed up last minute 4pm in a 12-4 window and rushed the project to finish it in just 45 minutes. There were several damages to the quartz and it looked awful. The guy pulled a bait and switch and said he could come back the next day. When I called I was told they don’t know why he said that and “have no idea where he is, he’s busy” and that I’ll have to take it up with Lowe’s. I certainly am taking it up with Lowe’s but the company that did the job and received the money should have a little more pride in their work. If you do go through Lowe’s in PA, tell them you don’t want Eastern Surfaces."

"Terry did a great job. I trusted Terry to install my floors before I moved in and he worked on the project while I was out of town. He went the extra mile to pick up the materials himself. I really appreciate his efforts."

"They did an excellent job, and in a reasonable amount of time. The cost was increased by the fact that they had to re-do some work by someone we previously hired who was terrible and unreliable, but it was well worth it!"

"They got there quickly and fixed everything. Storm door was closing and latching again. The siding was a last minute ask and he went up and secured it back in place."

"It has been over 5 years when this company did my siding. Left nails all over the place, covered up my laundry gas outlet with siding, interchanged the garage light fixture with the porch which they had removed to install siding. Did not use or give us an option for whole house wrap, resulting in poor insulation. Cut up big square holes where electric goes in the house, numerous mistakes. Called numerous times never came, once he got paid. Stank up my bathroom when he used it. Now my neighbor needs siding and we both need new roofs, will never call him."

"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"Communication is terrible! Brittany will ignore you and ingnore you time after time"