Onyx Home Improvement
Onyx Home Improvement
https://www.onyxhomeimprovements.com/ We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"I originally contacted the provider only to remove a clog in one downspout, He told me that what I "really needed" was a gutter tune-up, and I agreed because I believed that was the correct name for the service. I signed the gutter tune-up contract based on his explanation of what the service included. However, the work performed did not match the scope listed on the contract. Only partial cleaning, clearing one clog, trimming a few gutter ends, sealing one seam, replacing one elbow (a 5$ part), and adding screws to downspouts (which were mine) were completed. Clearing a clog is part of a standard gutter cleaning, so this should not have been treated as a separate or premium service. Several required tune-up tasks were not done, including repairing a hole in the gutter seam and fixing a visible gap between the gutter and house above the crawlspace door. I pointed these issues out, but the provider either said he "did not see" the gap or claimed the hole required full gutter replacement, even though both are standard repair items included in a tune-up. Not all seams were sealed, miters, or endcaps. Not all gutters aligned or reinforced. Dirt was also left behind- not a thorough cleaning was done. Despite the incomplete work and missing contract items, I was charged $700 without an itemized invoice. The service delivered did not match the contract I signed or the tune-up he represented."
Ellen B on February 2026
https://www.onyxhomeimprovements.com/ We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"I originally contacted the provider only to remove a clog in one downspout, He told me that what I "really needed" was a gutter tune-up, and I agreed because I believed that was the correct name for the service. I signed the gutter tune-up contract based on his explanation of what the service included. However, the work performed did not match the scope listed on the contract. Only partial cleaning, clearing one clog, trimming a few gutter ends, sealing one seam, replacing one elbow (a 5$ part), and adding screws to downspouts (which were mine) were completed. Clearing a clog is part of a standard gutter cleaning, so this should not have been treated as a separate or premium service. Several required tune-up tasks were not done, including repairing a hole in the gutter seam and fixing a visible gap between the gutter and house above the crawlspace door. I pointed these issues out, but the provider either said he "did not see" the gap or claimed the hole required full gutter replacement, even though both are standard repair items included in a tune-up. Not all seams were sealed, miters, or endcaps. Not all gutters aligned or reinforced. Dirt was also left behind- not a thorough cleaning was done. Despite the incomplete work and missing contract items, I was charged $700 without an itemized invoice. The service delivered did not match the contract I signed or the tune-up he represented."
Ellen B on February 2026
