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"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."

"Alder ridge was very professional. I had never been involved in a project of this scale. They provided me with a wealth of information. I was well informed of the status of the job. The work quality was out standing"

"Very well. Chris was a good communicator and gave me a contract with everything we had discussed laid out with prices listed. He was clear and ready to do the job in a couple of weeks. Ken, the general contractor, knows it all and added an outlet and a light above my mirror which was great! Meticulous work in an old house with wonky corners and trim. I will definitely be calling on CTE again!"

"Things went terribly. This is a terrible company to work with. I cannot stress enough that working with them is a nightmare. From start to finish there were issues. Many things had to be redone in my bathroom remodel. It took 3 months for a 4 week project. I could go on and on about how awful the entire process was, but the important part is that you do not use this company."

"beyond excellent. man is efficient, good craftsman, able to arrive at creative solutions for situation which may arrive. I do not want to use anyone else."

"Paul is a skilled builder who did everything right. Courteous and professional, he and his helper knocked the job out in 6 days. I liked that he made sure the job was being done to my liking by asking.."Would you like it this way or what way?" I would highly recommend him for you home improvement project."

"Brent of K&B Property Maintenance was very professional. He didn't complain or charge me extra because he had to drive a bit to get to my home. He quickly provided an estimate, answered all my questions, altered the job per my request without attitude, and promptly had his team at my house at the agreed start date and time. He arrived with his team, they expertly completed the remodeling while respecting me and my home. Brent's team worked together like a well-oiled machine. They politely answered my questions as they worked and did not mind me watching them. They cleaned up after themselves when the job was done. I will definitely hire them again. They are a great group of very professional and skilled men."

"Great, they were there when we needed them. With hurricane pproblems you really want someone you can trust and they were very trustworthy. Great guys."

"Did a great job! Very professional. Cleared up afterwards."

"I can't say enough great things about Edgar and Adam and their crew! They've done a few jobs for us over the years, including an extensive deck remodel and other complicated construction projects, and their craftsmanship is immaculate. Communication is always open and they kept us informed every step of the way. Very, very highly recommended."