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"After 20 years of multiple home remodels in two states, we have never written a negative review for anyone. We decided to make an exception for IronWood. My wife and I selected IronWood for a small staircase railing remodel in our home. Juan Rodriguez responded immediately and came right out. We were sold on his pitch of IronWoodâ s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. We asked if they would provide us CAD drawings, a typical process for anything custom-fabricated, and he informed us they only do drawings for new-build homes and not remodels. Fabrication would go off our drawings. Thankfully, I am an industrial designer so that was no issue for me to supply sketches with enough detail to build from. Or so I thought. Quality of finish â Straight unacceptable To be clear, our expectation is not perfection, but we would like something on par with price and of professional standards. IronWood has a â wing itâ , â close enoughâ mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrongâ ¦ like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication â Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, youâ ll be project managing it by yourself. Transparency â Nonexistent If you have any issues, good luck contacting someone within IronWood to complain. Juan flat out refused to tell us who his manager is or have them call us about the issues we experienced. Responsibility - Lacking After Ironwood attempted a â fixâ (yesâ ¦ these photos were taken after their â fixâ ), we asked another contractor to quote finishing the project to the point of acceptability. The team at Mosian, who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didnâ t pay the rest. My wife and I know what to look for, and what to expect, as a finished product from home improvement trades, but with IronWood, BUYER BEWARE."

"Yes it was done"

"Gas fireplace refurbishment, chimney cap repair, and dryer vent clean-out"

"In response to a request for someone to repair my Weber gas grill thru Angi’s list, I was contacted by Plano Masonry and Chimney. I was told they mainly do fireplaces and do not provide this service but recommended Jeffrey. Jeffrey contacted me within 30 min, on the Saturday afternoon before Memorial Day! A couple hours later, the grill was fixed and the brats were cooking! The owner of Plano Masonry and Chimney was awesome, going out of his way to help us. Jeffrey communicated his ETA, kept me informed throughout the repair process, which was quick and successful. He was very personable and we felt comfortable having him in our home. It was reassuring to know there are people willing to go out of their way to help, especially on a holiday weekend! Because of them, we celebrated on Memorial Day the way we had hoped."

"Lauro was very professional and courteous. He wore protective booties on our floors and was very thorough in his work."

"Excellent customer service. Good communication. On time. Friendly"

"I would give zero stars if I could. They are completely incompetent. We hired them to install a set of french doors to my backyard. They couldn't get the door to close properly, and the French doors were scraping against each other when closing. They claimed the issue was a faulty hinge and that they needed to order a replacement. I emailed them multiple times for updates, and getting a response was like pulling teeth. They consistently postponed the repair date. When they finally returned to fix it, THREE MONTHS LATER, they discovered the problem wasn't the hinge at all, but rather a protruding screw. They didn't even use the replacement hinge; they simply replaced the screw. As a result, I had a non-functioning door for three months. Furthermore, we provided them with the specifications of the hardware we were going to order. They initially advised that a single dummy handle would suffice for the non-locking door, but it actually required a passage handle. However, when they realized the single dummy handle wouldn't work, they told us to order a double dummy handle, before they realized it needed a passage. Now, I have two extra sets of wasted hardware. I can't return them because their prolonged delay in installing the door caused the return period to expire. I also don't know what kind of discount door they got, but the handle is extremely low, only 30 inches above the ground. When I looked it up, door handles are usually 36 inches above the floor. They are terrible"

"The Expo home came out, and they installed a step-in shower for the family; their work was excellent. We worked with Da'Monte, Kawin, and John, and they were very professional. We would recommend them to anyone needing this type of service."

"Dominic was fantastic! He responded to any questions quickly. I would absolutely recommend Cajun Contractors to anyone who wants a beautiful fence that’s gonna last. I had a board on board fence and my neighbors have complimented on how great it looks! I love walking in my backyard and having the privacy as well as something so nice to look at. My dogs love it as well! They were also the best price by far from all the other companies I got quotes from. The fence was put up in great time. I didn’t feel like I had to wait forever to get it finished! Great company to support!"

"Great service! Adam was professional and listened to what we wanted. The window installation was smooth and efficient."