Get matched with top egress window installers in Charlotte, NC

"They did a great job! My roof looks great! Reliable and kept me well informed about everything. They kept cost in mind and cleaned up nicely after themselves. Serge even came out late to tarp the roof until it could get repaired so that I didnâ t have any further damage to the house waiting for the roof. They were very nice to work with. Great people. I canâ t say enough good things about them!"

"Awesome to work with."

"Karsey replaced many panes on the west side of my house (est 70) that were visually defective, at no cost to me because the original installation contained defective glass, which was visible in late afternoon when the sun is low in the sky. Karsey was paid a large sum by the original supplier (who agreed the glass was defective and paid to have it replaced).. After Karsey replaced the glass, I reported that some of the replacements were also defective when installed. Karsey replaced about 6 of those panes, at no cost to me. At that time, I reported another 6 panes +/- (the angle of the sun had shifted exposing other defective panes), which was noted by the Karsey installer. After a long wait and no notice from Karsey, I called for service, but was told I had to pay for labor to install. I complained in several conversations with the staff (Billy) who insisted I pay for labor. There was no discussion about the glass quality. While friendly when I was able to contact someone knowledgeable, the staff was not responsive. I had to repeatedly call the company (no return calls) to get someone to deal with my issue and had to escalate my issue to the residential manager, Chad Moore, who did not return my call either. I had to call him again 11 days later. Mr. Moore was very friendly and agreed to inspect the windows, telling me they would replace the windows free if the inspector saw the defect, but would charge $200 otherwise. I readily agreed and scheduled an appointment, to which the inspector was a no show without notice. I had to call to reschedule, and was told the inspector decided to go home early the day of the appointment. The same inspector that noted the need to replace the windows earlier showed up for the second appointment and inspected the windows again. The residential manager sent me an email (no call) saying the glass was clear and he wouldn't replace the windows under warranty. There was no mention of his earlier offer of $200. I sent pictures showing the defect (the middle 4 horizontal panes in the picture attached) and asked if he had seen the pictures -- no response. This company treated me poorly -- unresponsive for the most part, and the quality of the glass was poor. I would strongly recommend against using this company for any job."