Get matched with top interlocking pavers for patios, walks & steps installers in Charlottesville, IN

"We reached out to Copper Canyon when in need of a few services for our backyard project. We had a concrete basketball court slab removed, a small tree removed, a drain installed, our backyard area prepped for grass, sod installed, and seed planting. Colin came out and was very respectful of what we were looking to do, we did not feel pressured or pushed in any way. We selected them for the job and their communication was effective and timely leading up to the day(s) of the job. During the work, the crew was polite and cleaned up after themselves very well. Colin came out and helped answer all questions we had- before, during, and after the job was done. The work came out great, and we would certainly use them again for future needs. We are appreciative of their help and the respect we were shown throughout the process."

"Hard-working crew, Jose worked with my schedule. I will use them again for sure."

"Great company and installation was beautiful! The patio and stones are perfect for our use! I would recommend Brandon and all his guys for your patio installation! We will have many years of fun!"

"I added or made changes to the scope of work (siding). Satisfied with work, guys are great. Wish they had more availability for more work."

"The mulch used had a lot of weeds in it but all else we was super."

"Great. Upon trimming the bushes, a rock went through a sunroom glass door, which required replacement by Blair windows and reapplication of the solar film by Distinctive Glass (Bryan Shoush). Matt Harden immediately took care of scheduling the repairs and promptly paying the vendors without any haggling/hassling. Peggy, the owner, has been a real professional to deal with. They will not be mowing after this season, so we'll need that service supplied by another vendor."

"I cannot, unfortunately, join in the rave reviews this company gets.  Let me explain in detail.
 
Last fall I moved into a new home, and the builder did a crappy job with the lawn.  In the spring, I paid Nagas $4,000 for what was supposed to be a fresh start with lots of topsoil, plus grass seed and straw.  The topsoil cost was double the initial informal estimate Jason provided in person (which he later said was based on last year's prices).  To be fair, the $800/load price was reflected on the written estimate I agreed to.  But the point is, this lawn was a substantial investment.  (And Nagas can be a bit aggressive about seeking quick payment.) 
I received no instructions whatsoever on caring for the new lawn, weed control, fertilizing, when to mow, how much to water, or what to expect as far as progress during the first season.  I also got the impression that Jason and his company were perhaps stretched too thin.
Five weeks later, my yard looked like an abandoned lot.  The new grass was, at best, patchy.  The front yard was choked with all sorts of exotic looking weeds, much of which I now know was hard-to-eradicate nutsedge.  There were all sorts of bare spots.  I brought my concerns to Jason, who claimed the new grass was progressing as well as possible given the hot weather in early spring.  Jason's people came out (at no charge) to spray and overseed.  The grass finally seemed to pick up in quantity, but it doesn't look anything close to thriving.  It's still thin, pale, and rather patchy, and often has a yellow/brown cast despite a wet summer and regular watering. 
Since then, I have used Nagas for biweekly mowing at a rate of $50 per visit.  Several times the mowing crews cut landscape lighting wires (this stopped after I brought it to their attention) and left big muddy ruts (which are now bare patches) from their large mowing equipment. 
On June 28, I alerted Jason that there was a serious weed problem that needed to be addressed.  A few days later he informed me that he had sprayed but "may need to spray again."  He also mentioned he would seed again in the fall.  If this spraying indeed happened (I wasn't billed), it had no effect whatsoever.  Nutsedge, I've come to learn through the research I've had to do on my own, just laughs at ordinary herbicides.  Jason's emails referred to spraying for "broadleaf."  So I now assume he didn't understand the problem he was dealing with. 
It's now August, and I've become alarmed that the front yard is being overtaken with nutsedge, a weed that's ugly and very difficult to eradicate.  Today, I wrote Jason about this.  His advice was to wash his hands of the matter and suggest I call Scott's or Trugreen.  I have all the emails documenting the above-described interactions. 
I consider this unsatisfactory for an A-rated professional landscaping company.  I had assumed that, being a small local business where you deal with the owner himself, Nagas sought to form ongoing client relationships.  To my mind, that involves customer education, monitoring, and followup when they've done an expensive installation and I've brought problems to their attention.  By referring to future spraying and seeding, Jason led me to believe that my lawn was under his ongoing care and concern, not just a one-off job.  His crew is here every other week.  Jason is supposed to be the lawn care expert, not me.  Up until now, Jason has responded quickly when I've expressed concerns.  But the point is that those actions have been completely ineffective, and he obviously wasn't monitoring the problem as I believe he should have once it was brought to his attention in late June, to try to assure a successful resolution (i.e., healthy, weedless grass).  As a result, I am left with an anemic lawn, an ugly mess of nutsedge, and a threat to my $4000 grass investment.  
Jason's response today -- "My guys that mow have no formal training except for mowing.... I do not just drive around and look at yards unless I have been asked to check on something.  I think using one of the larger companies that specialize in lawn weeds is your best bet." -- shows he is washing his hands of the problem. 
If Nagas is not going to provide customer education and ongoing maintenance and support, then they should not be in the lawn-installation business to begin with, or it should made clear at the outset that once the seed is in the ground, the customer is on his own and needs to hire Scott's pronto.  In my case, the expectations and responsibilities were left ambiguous.  I accept some responsibility for this.  But on all these facts -- especially the ineffective response to specific problems and lack of follow through to see that the problem was resolved, i.e. that the weeds were under control --  an "A" rating and "super service award" certainly cannot be justified. 

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"We had used Mike in the past for a patio at our former home and when we moved to a new home without a paitio, we called Mike right away. Mike came out right away and helped us decide what we wanted and gave a good quote. He started quickly and completed our amazing patio as quickly as the weather allowed.

We had Mike do a "sandblast etch" style for our patio and it looks really slick."

"Michael (owner) was awesome to work with! Came by the house three different times, once on a Sunday, to talk through ideas me look at plant options online with my husband and I. Crew showed up exactly when he said they would and finished on time. They cleaned up well and hauled off all debris. Very happy with the final outcome and will be hiring again to complete border around a new privacy fence."

"Austin and his crew did a fabulous job bringing our gazebo dream to life. They were prompt, friendly, professional and tidy. I would highly recommend America's Best Patio Rooms to family and friends."