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""free estimates"? No. this is untrue. They told my wife it would be $150 just to come out and take a look. Not free. Secondly, they at no point until after the work was done broke down any of the cost of what they were going to charge. We had a small basement drain unclogged. The whole thing took like 45 minutes. Then we got the bill... almost $700 dollars. Nothing itemized, nothing broken down, just a flat fee. So she called. No answer. She emailed, waited 3 days... no answer. She called again, no answer, and left a message. When they finally got back to us we were told it was this much because we were being charged for a "whole service package" including a 1 year warranty. We declined and asked repeatedly how much the warranty was, and how much the service was. They literally COULD NOT answer this. We kept asking for a simple breakdown of fees. She kept evading the question and finally just agreed to refund "$300 for the warranty". Still never got a straight answer"

"They did fine"

"I have been trying to receive a quote, not even have the job scheduled, and it has been two months since first contact, and one month since an on-site inspection, only to be told they cannot provide me a quote for a shed and fence. Don't rely on Heritage Builders to communicate and be upfront with you during the process."

"Scott arrived shortly after the start of the time window, he quickly assessed the issue and started working. Quickly, he fixed both toilets and even cleaned up afterwards. There was a little water on the floor in one of the bathrooms, and Scott took the time to retrieve a shop vac and clear the floor. When he was done, he reviewed the repairs and we inspected both toilets to make sure I was happy that the issues had been addressed. Although this is the quality that I have come to expect from D and I (always excellent), it’s always nice when your expectations are met."

"Buyers Beware – Total Waste of Money We purchased the premium home warranty package through Home Warranty Inc (homewarrantyinc.com) when we bought our home in October 2024, including the add-on for sprinkler system coverage. As anyone familiar with North Dakota knows, sprinkler systems must be winterized in September or October to prevent freeze damage. Ours was professionally blown out as soon as we moved in. Fast forward to spring—sprinkler systems in this region typically aren’t used again until late May, after the last freeze. We hired a professional sprinkler company to perform the spring startup and inspection. They found that multiple valves weren’t working properly. I filed a claim with the home warranty company immediately. Despite having the coverage, they denied the claim, saying it was a "pre-existing condition." That’s absolutely ridiculous, considering the system was winterized upon move-in and wasn’t even operational until months later. To make matters worse, this company has no partnered service providers in our town. You're expected to find your own technician, and good luck finding one who’s willing to work with them. Even if you do, you're likely stuck paying a significant amount out of pocket if anything needs to be replaced. This company is a complete scam. They take your money and leave you high and dry when it actually matters. I would never recommend them to anyone."