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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

"competent, professional and all those good qualities and he does really good work. i would highly recommend him"

"Working with Ely was a great experience. He answered all of our questions and made every effort to work with our budget and needs. I would absolutely use United Freight for my car/motorcycle shipping needs in the future!"

"They were amazing. Due to COVID, I couldn't find a swing set for our children. I ended up buying a kit that had the hardware, all the accessories and the lumber. Swingset Service built the most amazing swing set from scratch in one day. They were easy to reach, great response times, confirmed start date and time a few days before, were very polite and did a wonderful job of cleaning up after the project was complete. Thank you for making 2020 brighter for our kids!"

"Good job, reasonable given the cost. My only complaint was less than meticulous clean up of the siding debris. <br />"

"Mr. Pringle is a courteous and friendly professional who was recommended to me by my sister and her husband. I have been doing a kitchen remodel mostly myself and needed some help with the electrical. He is honest, helpful and treated me as an equal and not as a "girl". I have a very sensitive bs meter and little tolerance for men in trade who belittle or patronize my efforts as a woman and beginner experience. I felt none of that at all coming from him. He was friendly, genuine and did quality work for a reasonable price without any bs. I highly recommend him."

"Excellent work! Arrived on time, completed job as agreed, and did thorough cleanup. Crew members were personable, efficient and hard working. B&E is first on our list for roofing needs."

"very professional in diaganoising problem and then dealing with the insurance company <br />"

"We are very pleased with the work Bob did.  Backsplash looks great  and the wife is happy so that makes me happy.  He was very professional and friendly.  He said with his schedule it would take two- 1/2 days to complete project but as will happen there was a scheduling snag and he completed the work on the backsplash in 1 day to avoid inconviencing us.  <br /> We are in talks with Bob to do some more work around the house.    <br /> <br />"

"Rick kept in touch with me throughout the entire process and even went above and beyond my expectations when helping me deal with the insurance company. I had Epic tear off my old roof and siding due to hail damage and he made the process less painful. The men on site were very respectful of my sleep, (I work night shift), and they called when it was convienent for me. If they knew I was sleeping, they were extremely flexible with corresponding via email. The lines of communication seemed like they were always open to me and Rick took the time to make me feel like my project was more than just a job to him. I will definitely be using these guys again in the future. <br />"