Get matched with top sliding door or tracks repairers in Cleveland, TX

"Mr. Glass and Mirror is delivering the highest standard of service. Very easy to work with such remarkable staff members. They go above and beyond to provide customers with all the information, to make sure that we make the right decision for our small or big projects. I highly recommend Mr. Glass & Mirror."

"Monche is the man!!!!! He does excellent work, came to my home on a Sunday. Mounted a 86” LG TV in about an hour. Excellent, clean work and priced professionally. Thank you Monche and your beautiful wife"

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When speaking to the customer service representative and explaining that I was looking to purchase a new remote controller for my car, he was insistent that I set up an appointment to have one of their technicians come to my home.  I explained to him that I didn't need a technician and was only looking to purchase a remote control unit.  He insisted that to purchase a remote control unit it would require the technician to deliver the remote and the best thing to do was to set up an appointment.  I then inquired whether they carried the type of Overhead Door remotes and offered to send him a picture of both the garage door unit and the existing remote control unit so they could confirm.  He did not want to take that approach and insisted that we set up an appointment for a technician to visit.  At that point, I agreed to set up an appointment and the customer service representative said they would call me 30 minutes before the visit to make sure I was home.  This initial conversation occurred at 3:22 pm.  At 3:38 pm I received a call from the technician who was sitting in front of my house.  After explaining to the technician what it was I was trying to accomplish, he reveals that he does not have on his truck a single remote to sell to me.  He then calls his technical support desk and informs them that I want to purchase a remote but he doesn't have one to sell.  He attempts to have them cancel the appointment but after speaking with them further he informs me that I am obligated to pay a $39.00 service appointment fee.  The technician left my home at 3:53 so the duration of his visit was 15 minutes and the time he spent talking on his phone to his technical support was 8 minutes of that. 

This was a complete rip-off.  First, I repeatedly informed the customer service representative that I was inquiring to purchase a remote control unit and offered to take a picture of the unit itself and the existing remote so they could then inform me whether they had the remote control unit available.  Second, the technician who was assigned to visit my home was in route to another appointment but my home was in between his previous and next appointment, so responsive, but not prepared nor equipped to meet my needs of selling a remote control unit.  Following the visit of the technician, I contacted customer support and spoke to Kaleb and informed him of my issues and experience.  Kaleb agreed to listen to the initial phone call held with the customer service rep who scheduled the appointment.  Shortly after speaking, Kaleb called me back and offered to return the $39.00 fee, which was appreciated, but what I learned is that the function customers interact with is really all about "setting up the appointment" and not equipped to really understand use cases or issues that go beyond the typical garage door broken scenario.  This appointment factory is designed to get you through the process and it may or may not be useful to meeting your needs.  For example, when the technician concluded that they did not have a remote controller to sell to me that was the end of the service commitment --- transaction over.  I was handed the name of a retail store up in Conroe that "may" have a controller but there was no follow up on the part of the company to close the loop, find the controller and get it into my hands.  Not a great way to build a business. 

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"Mark arrived inspected the house and wrote something in a notebook then told me he would send me an estimate in a day or so. A week went by no estimate, no communication so I called him only for him to say he would get it to me that evening. I wait another 3 days and still no estimate. If this is how he communicates for just an estimate I can imagine how he would be on the job. A professional courtesy would've been just to say I cannot give you an estimate or am not willing to do the job either way I wouldve respected that instead of lying or stringing a potential customer along. I will not do business or recommend him to anyone."

"David and his crew did a great job. I was impressed and very pleased with the results of the work. I will definitely recommend David and use him again if needed."

"Dabrowski was punctual and fair. He repaired some door rot and installed a gutter at my house. He looked at the work that needed to be done, told me what he planned to do and what it would need, and estimated a very reasonable price. He was punctual to the repair appointment, his craftsmanship was phenomenal, and he informed me regularly of how the repair was going. I'd recommend Dabrowski for any house repairs and needs."

"I am so happy with the work, the neighbors asked for his number. They were clean, on time, and do great work.
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"Very efficient and cost effective."

"On time, worked quickly I barely noticed he was there. Final product looked great! I would recommend this company for any remodeling or flooring jobs you need."

"Great customer service! They came out the same day and fixed our garage door right of away! Thank you"