Serving Clifton Park, NY and surrounding areas
Approved
In business since 2011
Free estimates
Emergency services offered
"My initial interactions with Delanson Gardens were all extremely positive. Responses were prompt, the estimate went well (though I did find it odd that no measurements were taken), a time was scheduled, the price was reasonable, and they showed up on time. Everything continued to go great up until the day the work was actually performed. That morning, I walked them through the yard to point out problematic areas and to have a refresher on what work was actually to be done. I left them to it, and went to work myself. When I arrived home, to my dismay roughly a little over half of the work that I was expecting to be performed was finished. I called the contractor to ask if they just needed to come back the next day, but was told that the work was finished. This is where things went south. I was treated with extreme hostility on the phone and could barely even get a word in. I told them I would send pictures of the areas that I expected to be completed that were skipped, and from there communication switched to email/text. I took a bunch of pictures from my yard and annotated them, circling in red all of the areas that were missed. The contractor eventually agreed to return the next day to take a look. The next day, the contractor did more work, and again decided to do only roughly half of what was circled on the pictures I sent. After many nasty emails and texts, in the end the contractor refused to finish the rest of the work, so I refused to pay full price. I deducted 10% off of the bill, paid it, and my fiance and I finished the remaining work ourselves. It's been nearly 2 months since this all happened. I wish that I could say that the grass that was planted by Delanson Gardens was coming in beautifully, but unfortunately that's not true. Some of the areas came in beautifully, but others aren't coming in well at all despite being watered the same amount as the areas that are coming in well. I do recognize that I chose to have grass planted at a poor time of year (July), and I'm sure that's part of the problem, but it's frustrating that even after everything, I still am not happy with how my lawn looks and will have to continue working on it myself. If you wish to hire Delanson Gardens, then I think you will have an ok experience provided you make sure that the contract is extremely explicit about what work is to be completed. A large part of my problem stemmed from the fact that the contract was worded in an extremely vague way that supported both my POV and the contractor's depending on how you read it. My mistake was giving them the benefit of the doubt with the contract wording based on how well the initial series of interactions went. As long as you don't make that mistake, then you should never have to deal with the problems that I did, and your experience should be a lot better as a result."












































