Get matched with top plumbing installers for a remodel or addition in Colorado City, AZ

"Installation looks professional and was done right."

"I received my radon results in a timely manner. I did not hire them specifically, (so, I cannot say I would hire them again) the local company contracted them for this service. The home inspector I hired, handled this service for me and included the results in his report."

"Mortensen is the "Cadillac" of plumbing service in Flagstaff. When one calls to set up a service appointment the phone is answered by the owner, not some receptionist. Amazing! After describing our problems Marty decided to send us Clay, with the understanding that the home visit and production of an estimate would cost $89.00, which would be deducted from the costs of any repairs that we authorized. Clay arrived on time, wore covers over his shoes, was pleasant, and was he worked we discovered that he had a background in commercial level plumbing and steamfitting; he really knew his stuff. <br /> <br /> What came next was something I've never experienced in fifty years as a homeowner using many plumbers in a variety of differenct towns and states. Clay gave  us a five-level estimate, which we were not allowed to keep. The highest level involved total replacement of all of items that just needed repair with commercial level toilets, sinks, etc., at acost of something over $3000.00 complete with a 10-year complete warranty on parts and labor and 10 years of planned annual to semi-annual returns to the home and inspection of everything replaced. <br /> <br /> The next level down was about $2000; now the stuff would be replaced with builder's-grade items, complete with a 5-year parts and labor and 5-years of inspection. <br /> <br /> The next level down involved replacing all of the parts needing any sort of repair with builders-grade repair parts, leaving the current sinks and toilets renovated and providing 3 years of free parts & labor and semi-annual inspection for 3 years. This cost about $1100, and is what we chose after some discussion. <br /> <br /> The next level down procided minimal repair with lower-grade parts and only partial rebuild of items to be repaired. That was about $800 and came with 2 years of parts/labor and inspection for 2 years. <br /> <br /> The lowest level was to provide lowest-possible grade components and cutting corners in every possible way, for a cost of about $600 and 90 days of parts/labor. <br /> <br /> Having chosen the middle-level choice, Clay disappeared to go buy all the necessary parts, came back and did a total repair of everything we had asked, though he did choose only to replace a sprayer head on our sink and leave the old hose on, though supposedly we were supposed to have all new components. This seemed a minor deviation, but surprising given the $1100 cost. After a total of four hours on the job, including getting parts, Clay finished, took our credit card number and left. Since that time we have had no trouble and everything works just fine. <br /> <br /> The $1100 price just seemed SO high, on reflection, we decided to see for ourselves what the basic costs were. We went to the same plumbing supply warehouse that Clay used, and priced all the same parts at retail. They added up, at retail price, to about $120. Assuming that Clay's labor was billed at $100/hour [likely somewhat higher than usual] we figure that the actual cost of the whole thing to Mortensen plumbing was a bit over $500. I then called Mortensen Plumbing, explained what I had done, and asked the owner to explain what added the [extra] $600 to the cost. He pointed out that maintenance of his fleet of vans, advertising, etc., had also to be paid for, and said that he only made a 10% profit on the job. <br /> <br /> Mortensen Plumbing does spend a LOT on marketing. They have a really classy web site, small ads in the local paper often, and sometimes use large posters in the yard of any place where they are working for more than a day. In summary, for marketing in Flagstaff, they have no equal. They are a slick outfit who hires highly professional techs, offer a warranty that could be meaningful, and are simply really smooth in public relations. When I described the job in detail to another company they gave me an estimate of $550, exactly HALF of what Mortensen charged, but they offered only a one-year warranty. <br /> <br /> We won't be using Mortensen again; we feel basically "used" after looking back at a high-pressure, slick marketing process. The positives are certainly the professional level of Clay, absolutely cleanliness, and excellent warranty; only time will tell if that warranty really means very much. The negative is only one fact; Mortenson Custom Plumbing charges about twice what their nearest competitor charges. To have been charged twice what the job was really worth makes the warranties WAY too expensive. If you want "Cadillac" service at "Cadillac" prices, Mortensen would be a good call."

"It went well. I recommend this company highly. My wife and I did the repair because it looked straight forward."

"They also installed two tankless water heaters and outside faucets. They are very polite and courteous."

"Tracy initially told me how to fix a leak on my water pump. I attempted to do so only to break the pipe going from the water pump to the house.  No Water. I called Tracy and he said that he would come out the following morning to fix my pipe. He did what he said he would do. I now have water again. Repaired promptly and satisfactorly."

"They have been great. They cover all appliances, heating, air, and plumbing. It is $60 for an initial visit to have a ticket open. They basically fix whatever the problem is, but any secondary damage, like in my case. I had a pipe burst. They helped me with the pipes, but all of the flooding, I had to go through my homeowners insurance as a result of that. It is a little bit of paperwork, but it has been working well for me.  <br /> <br /> I didn't do a whole lot of comparison shopping. The first year of service was a gift from my real estate agent. I don't think the price has been awful for what they have covered. I have just had great service and had no reason to change."

"I usually only use Angieslist providers.  I went to the LA County Fair and allowed myself to get on a list for contractors to contact me because I had an urgent project.  Bob was persistent in calling me and I decided to give him a try because I had a rental vacancy and wanted to redo an out-dated kitchen and convert a dining room into a second bedroom.    <br /> Bob wanted the work and gave me a good price to open the wall into the living room and build a wall between kitchen and dining room (thus creating a closet).  Initially I planned to keep the old kitchen cabinets.  After a few days Bob and I decided to remove an additional wall to open the kitchen more and to redo the cabinets.  I found Bob creative, quick and clean.  He has a lot of skills for doing the jobs and he manages his time well.  One thing that impressed me is how professionally he dresses.  I don't know how he stays clean while working, but he does. <br /> Bob has obviously been burned by former clients and he has an aggressive attitude when he is afraid he might get taken advantage of.  I had to go belly to belly with him a few times as we negotiated prices, but I felt he was honest and cooperative, and in the end we both felt we had gotten a good deal.  I am a woman, and he was respectful of my opinions, but he enjoys a good banter.  Fortunately, I'm pretty confident about what I wanted and fairly knowledgeable, so we got along well. <br /> His original timeline was one week.  I was impressed that even though we added extensively to the scope of work, he finished the job in about 11 days and was willing to work on Saturdays to get the work done quickly. I wasn't particularly impressed with his drywall skills (lots of gaps).  I hired another person to fill in the drywall cracks and paint because I knew the painter contractor was excellent at this kind of finishing work (The painter was Kelly Rich). We had one issue after the new tenant moved in because the granite counter was not properly sealed and it was absorbing water.  Bob went back and sealed the counter, but was initially defensive about it.  Overall, I was very satisfied with his work. This was Project 1 above. <br /> Project 2: I had worked with a well-regarded plumber from Angieslist to repair a heater in another rental unit.  I have used this plumber a number of times for large projects and a few smaller ones, but never for a heater.  Unfortunately, this particular plumber could not deliver what I needed and did not follow through (I have used him since and he has returned to his usual high standards of service).  I asked Bob to help me get the wall heater fixed or replaced and I wanted a thermostat installed because the tenant is 80 years old and didn't need to be turning the heater on by getting down on her hands and knees.  Bob inspected the heater and determined what was needed.   He found an installer and negotiated the price for me, and then supervised the install of a brand new wall heater.  A part of me wasn't happy to pay a subcontractor and have him hanging around on my dime while someone else did the work, but in hindsight, I appreciate that he made sure the job was done right and I didn't have to be there to manage it. He fixed a problem that I'd been trying to take care of for several months in one day. <br /> Project 3: Bob used his considerable problem solving skills and helped me figure out where to put a washer and dryer hookup for another rental unit. After looking at the back yard, kitchen and living room closet, we both decided the living room closet was the best option for a stacking unit.  Bob isn't  afraid to crawl under the house, and he did so to connect gas line, install drainage, and electrical. It took him longer than I expected considering how fast he did project one.  I think it was around  7 days.  This time I though his finishing work was up to my standards and the finished project looks great. <br /> Project 4:  I purchase 6 security lights online, and had Bob attach them at various points around the house (the unit with the remodeled kitchen).  It was only a few screws for each light.  I liked how he worked with me to determine placement and was respectful of my opinion. <br /> Bob is a highly responsive, professional, and talented general contractor and handyman.  If you can adjust to his defensiveness, pay him a fair wage, demonstrate your fairness and  integrity to him, you will have a great contractor. As a long time member of Angie's list, I'm pleased to be able to recommend Robert Hermance. <br />"

"We ordered the dishwasher handle from Repair Clinic. It arrived quickly, within a week and we were able to install it quickly after looking at an instructional film."