Get matched with top heating cable for roof installers in Coltons-point, MD

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Roof & window we're repaired immediately. They showed up the following day after my initial call and provided an accurate estimate. Work commensed right after I signed the contract. The siding took a bit longer due to difficulty matching my 16 yr. old siding (an exact match was no longer being manufactured). I learned this is a common problem. Once an acceptable match was found; the work was completed promptly and correctly. Every effort was made to satisfy me (the customer) and they succeeded. I would hire them again for future needs."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"Amazingly well. All questions answered pre and post quote, team showed up on time and finished early. Couldn’t ask for more courteous staff and professionalism . Highly recommend. We spoke to other roofers but very glad we went with Mackay - especially given their commitment to timelines."

"My husband and I had a lot of questions and discussion with Robert before we made the choice to go with K&R Roofmasters. Robert was very patient and thorough in his presentation of what his company does when replacing a roof and in explaining our options. After his initial presentation, we had many questions before making the decision. (We had a previous bad experience with a different contractor when trying to obtain a roof estimate, so we were overly cautious.) All our questions and concerns were met with patient explanations. Robert was the ONLY contractor that went in our attic to inspect the roof from the underside before giving us an estimate.  When we made the decision to use K&R, we felt pretty confident that we would be satisfied.
Our roof was way past its lifetime. It was "potato chip" condition and there were leaks. Because our budget was straining from making this purchase, we were concerned about what would be discovered under the old roof shingles. Unfortunately, a lot of pieces of plywood had rot in it and had to be replaced. Robert's team checked every piece of our roof for structural integrity so only the pieces which were actually damaged would be replaced. This helped to save us money rather than just telling us it all had to be redone. Robert never tried to pressure us into doing unnecessary work which we really appreciated.
The team Robert used was a group of nice, hard-working, respectful men; Robert supervised and did some of the hands-on work. Everything was cleaned up well and the end result is a very well done, attractive roof with a power fan to keep our attic cool to help protect the shingles so they will last longer. We have gone through an entire winter with snow, ice, wind, and lots of rain and there has not been one leak or problem with our roof. Robert told me several times if we have any issues, call and he will tend to it and I'm sure he will, if needed.
Also, anytime I called the office, I had respectful and kind staff members help me.
I would highly recommend K&R and if I have a roofing need, I will be calling Robert!
"

"Leo and the crew did amazing job on installation of new roof. Was a bit let down by the turnaround time to obtain the permit, but ended up pleased with the final result."

"The cleaning was done well, without damaging my middle-aged roof. Price was reasonable. The owner was prompt, perhaps too much so. (He pushed coming out the day that he responded to my request.) My only serious concern was that, after he provided an estimate for replacing another roof (my garage's), and I reached back out to him sometime later to take him up on the offer, he never responded back."

"Only hired for gutter cleaning, which they did well, along with cleaning off the roof. Also gave me some advice about potential roof problems. Would hire again."

For insurance purposes we will only service/repair equipment we install. \n\nI’m told the customer chooses the contractor on Angi and I believe that but I don’t believe that 95% of you can’t even respond in email text or phone call. Please gather your estimates & come to me last. I will beat any price by $1000 or more. I’m only trying to help you bring home that deal your looking for backed by a great company with our industry leading 30 year worry free deductible free warranty. I can’t help you if you can’t respond. \n\nPowur is a solar energy installation company that has installed thousands of residential solar systems across 20 US states since its founding in 2014. Powur has partnered with a number of industry leaders to provide homeowners with quality solar panels, inverters, backup batteries & solar generators, & other energy efficiency upgrades designed to reduce the monthly utility bill as well as help the environment. \n\nPOWUR DIFFERENCE\n\nYour solution to low cost, clean, reliable energy your family can depend on.\nFinancially Secure: Investor backed & Member owned\nExperienced: Over 5,000 successful installations\nDoing Well By Doing Good: Fully certified B-Corp\nValidation: Inc. 5000 Fastest Growing Company in America

Specializing in new Metal Roofing! We work with local Amish crews to get your job done right. We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today!