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"Jon did a great job! He was fast, friendly, and efficient repairing some venting on our roof. We would definitely hire Jon again!"

"It was breathtaking. It was an excellent job."

"Great people -- responsive, respectful and quality work. Cannot recommend the highly enough!"

"Received a requested bid within days, responsive to questions and additions to the bid. After the bid was signed, services were provided in a reasonably short amount of time, and they were actually able to start my job a couple weeks sooner than anticipated. The crew did a wonderful job of cleaning up following the work - Overall, very pleased with the services and attention i received. Definite recommend!"

"Very well. It was fixed in just a few hours."

"<p> </p> <p>I gave Western Products a grade of C, mostly due to my overall frustration with this process and my perception of communications.. I felt is was not fair to give the anger-based D grade that I hovered over.. So, on to my review?<br /> I looked for several businesses in town that could do the work for me. While cost was a factor, so was speed. My roof had begun to leak and I needed it repaired. Long story...less long....while the quote for Western Products was about $4000 higher than the closest other bids, I decided to go with them based upon the fact I was assured they could start the work in about 2 week rather than a 4-6 weeks from the others. Also, I felt going with a more established company that offered same as cash financing was a plus.<br /> ROOFING<br /> Work did start on the roof on time. In fact, due to the fact another project they were working on was cancelled, they were able to send 2 crews to my home and complete the removal and install of the new roof on the same day. They also removed the chimney to below my roofline and installed a new vent that was routed through the chimney. Regarding the speed in which this was done, I have no issues and would give that a grade of A, however, I do think it was typical that it was done that quickly and was more attributed to the other project being put on hold. If that was all I had done, I would have given A's and B's. The B's would be really for the pricing and quality. <br /> Quality wise, the new vent that was installed was noticeably tilted and the drip edge that was put around the roof was kinda beat up. In fact, i had to request that a few be corrected and got a bit of an eye roll from the crew lead when I asked about this. I am still waiting on the new chimney vent to be corrected.<br /> Also, when the old gutters were removed and the new roof was put on, a gap in the soffit was made wider. I had mentioned that birds were getting into this area of the roof section and expected this to be corrected. It was not and birds started making their nest once again. When I called and pointed this out, a person was sent over to fix it by screwing a strip of metal over part of the opening. However, the entire hole was not covered. I am still awaiting that to be repaired.<br /> The clean up around the house was pretty good. I did go around after the crew left and found 6 nails in the driveway and about the same around on the sidewalk and patio. I kinda expected that, but would have been much more pleased to find none.<br /> GUTTERS<br /> The gutters took a couple of weeks to get installed. I was told this would happen since I was getting seamless gutters that kept leaves out. Since it is easier to set up the forming machine and do several jobs at the same time, I understood I would need to wait. When the gutters were installed, they looked great. My initial frustration I had with that was due to the heavy rains we had while I was waiting (it happens) and that I again found several nails in the driveway as well as some metal waste from the cutting tool. </p> <p> </p> <p>The more bothersome issue was with regards to the invoice. After I got the first invoice, I mentioned it to the supervisor and he said not to worry about, he will let them know it was part of the package.  After getting two more, I called the company and told them it was part of the package deal.  I got the forth invoice with red ink on it telling me to send in the money.  This is after I had already paid for the entire project.  Obviously their communications are an issue when dealing with the different divisions. <br /> GABLE VENTS<br /> To date, I am still waiting on this to be completed. Once again...Long Story...Less Long, I have been waiting for over 2 1/2 months to get these installed. This has been the most frustrating part of the process...especially since I have already paid in full for the work to be done. I did this in good faith since I was told that would be done right after the roofing was done. I have been told several times they thought this was done. I have made a lot of calls and texts. About half have gone unreturned until I get a bit forceful on the subject. While I can appreciate the short season we have and that sometimes projects get delayed, what I cannot understand is the failures in simply letting me know what is going on. In fact, I had stayed home 1 day to meet with staff to get this done, only to have no one show up. <br /> OVERALL<br /> This project started over 3 months ago and is still not completed. I was called today and told this will be done next week. I am hoping this is true. <br /> In general, I think the work is good, but a bit overpriced.   In my opinion, communication is a major issue, not only with the customer, but within the company.  While things happen with construction projects, the importance of keeping the customer informed cannot be undervalued.  Recently, I uncharacteristically left a profanity laden tirade on the supervisor?s phone for his lack of communications.  While I did later apologized for the profanity, I did note my level of frustration and my desire go get this job completed were real and needed to be addressed.  I am hoping the promise to get this finished next week comes true.</p> <p> My final advice, I foolishly signed off on the Western Products getting fully payment from the finance company prior to the work being done.  While admittedly, the remaining issues are minor issues in relation to the overall project, it still needed to be done.  Waiting for over 2 months for this is not right, especially since the internal communications were not good at the company.  I wonder if I did not stay on this, if it would ever be done.   I felt my bargaining chips were gone.  Being a ?Good Guy? came back to bite me.  Don?t make the same mistake.</p> <br />"

"Mr. Haas identified problems in our roof installation and issued a report. He suggested re-install and steps that we should take to get it done. It was a long process that involved county and DPOR. Mr. Haas was very helpful every step during the entire process. He is highly experienced and very responsive to our calls, text, and email. We eventually got the roof reinstalled in a very good quality. Mr. Haas was onsite multiple times to ensure the right materials and methods were used. It would not be possible without the help from Mr. Haas."

"Gutters were measured and installed in a couple hours! Gutters and downspouts matched my existing colors and look great! Will last a lifetime! Thank you!"

"He was very courteous and professional and got everything done just right. Will definitely call him for our next project. <br />"

"Accent Kitchen and Bath was a dream to work with. The salesman was super nice in helping us decide bathroom fixtures and flooring. He explained all the procedures before hand. They had to drill into the floor and even with all the drilling and dust, it never made it through our house. They kept the work site pristine and were always very professional. During our bathroom addition, our basement flooded. Accent was quick to respond and help us fix what was ruined. They were such miracle workers. It is now 2017 and our bathroom looks as beautiful as it did when they unveiled it to us. We loved all the quality products they installed. I would highly recommend them to anyone."