
Serving Concord, NC and surrounding areas
Approved
In business since 1992
Free estimates
Emergency services offered
"I needed four new exterior exhaust vents, some vinyl siding popped back into place, a shingle replaced, and a ceiling hook installed. Two of the vents, vinyl, and the shingle were about 16+ feet up, and the other two vents were about 10 feet up. I mostly wanted to get someone out here to do it because I didn't want to buy a $200+ extendable ladder to do it myself. I was contacted and given pricing fairly quickly. Which at $55/hr with no minimum of 3-4 hours, beats the other handymen I've gotten quotes for. He arrived, and was very polite and friendly. Absolutely great person in general. He jumped right into the work, and I wasnt given an estimate after he understood the work needed. but given quotes by others and over the phone, I imagined it to be maybe like 2 hours (or 3 with a supply run), so I didn't pay it any mind. It took 4.5 hours, though I believe the handyman doing the maintenance was experienced, he seemed to definitely be new to the company and had to call back about certain procedures. At one point the professional asked for my help during the work day, or else he was going to need either someone else or different tools (which when you're paying hourly, the meters running, so I may as well help). They didn't bring a 8-10 foot ladder, so the professional borrowed mine. When moving their 20ft ladder, there was nearly a point where I pointed out the end of ladder was starting to pull up my shingles while he was trying to finagle the positioning of this ladder. The work on the vents is certainly caulked, but the vinyl siding around it is questionable. I don't think there will be a problem with any of the vents moving forward, and certainly functional. However, the vinyl edging around the vents (to essentially make them look pretty, and maybe prevent water) was torn away when pulled out which I don't think was necessary. The rest of the vinyl siding and the shingle was repaired, and due to the clock ticking, I decided to do the ceiling hook and light repositioning. When given the final invoice, I wanted to pay with Credit Card, it wasn't until as I was paying that I was presented with a 3.5% charge for using Credit Card, that isn't on their original pricing sheet given to me by email. Overall, The handyman was experienced though new, I received no estimate in the beginning, I was surprised at how long it took, quality was very average, professionalism was good at times and terrible in others. But the work did get done, and I don't think Ill have a problem with the work down the road. They do have one of the best prices out there, but it took long enough that it didnt matter at that point. Additionally, a surprise 3.5% upcharge for credit card is kind of obnoxious. Given the opportunity again, I would probably someone else."





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