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"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"Premier 1 Properties completed a major remodel in a little over 4 mos. It was a big job that included removing walls, reducing a fireplace, installation of new windows, doors, removing a bump out window, installing semi custom cabinetry in a completely remodeled kitchen, installation of semi custom cabinets and all appliances. Demo and rebuilt a new larger walk in pantry, installed custom designed hollow tube stair rail, all new light fixtures and recessed lighting in all spaces including hallway. Complete remodel of master bath and hall bath update. Installed new tile in kitchen and bathroom, new fireplace and stone, new vinyl tile floors in bathrooms, refinished hardwood flooring on main floor and installed and stained new stir treads. Installed new freestanding tub and glass shower enclosure, new casement around windows and floor trim. Installed a sliding door and vinyl siding on back side of house. Considering how big the job was, this team did a great job in a pretty timely manner. Eric is extremely consciences of details and I very much appreciate it. The job wasn't without hiccups but that's to be expected. All in all it went very well and we're very happy with the cost we paid and the beautiful outcome we achieved. I'm sure we'll use Premiere 1 Properties again in the future. We would recommend them to others."

"They were timely in all communication- excellent to work with and delivered on every promise made. Actually for the project completed ahead of initial projection - by at least 2 weeks."

"They did get the job done. Problem was 2 weeks ago it was clogged with "flushable" wipes and yesterday another wad of wipes. I literally stopped using them before ever calling the plumbers realizing they were the issue. He fixed the clog free this time but insinuated the idea that it was my fault. Unless they got stuck in the pipes on the way to the basement not my fault for the second time. Unsure about hiring again."

"Shawn and his guys do amazing work. From the first time I met him, I knew he was honest and professional in what he does. There was a problem with flooring issue during the job and he fixed it for me. Just today, I had an issue with my doors sticking and he came to fix it. He is a stand up guy for sure. I would recommend his work to anyone if you are looking for a high quality product at a great price!"

"We have hired him to do our project. He is honest and always guiding us as to what we should do next. He gave us various options and helped us find the option which works best for us. I would recommend him anytime."

"Very satisfied with the quality, design and look of the composite deck. The crew did not rushed the construction or took any shortcuts. I highly recommend this company. And the owner Jose made sure he incorporate all our suggestions and was never seem bothered with our inputs. While the process was long, it was 100% worth all the effort. The porch and deck are beautiful, and we look forward to the years spent enjoying it. We continuously receive compliments from family, friends, and neighbors and have already recommended “In ‘N Out Construction”. This is the contractor that you want to choose. You will not be disappointed."

"They did a solid job and were a pleasure to deal with. Very professional."

"Professional workmanship. The design and products recommendations were perfect for the application. Neat and tidy workspace cleaning up at the end of each day. Capable of many handyman skills with creative cost-effective solutions. Maintained a tight schedule to complete as committed."

"Sam was very courteous and did great work. New Years Day and he came out and did the job quickly. You ask for better service."