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"I cannot speak highly enough about the team at Michael’s Tree & Loader Service! I’ve never had a tree removed or had any idea what to expect and this experience was a dream!! If you want an idea of what to expect, read on, otherwise TL;DR. We had an old growth oak tree in the middle of the turn around at the side of our house that was making the parking space behind it all but unusable. It wasn’t just its massive size - we could’ve dealt with that - it was the constant falling limbs, dripping sap, bug/squirrel/bird mess, just an overall mess. AND our power, cable and phone lines all ran under the canopy in danger constantly of being taken out of service. We called Michael’s on a recommendation from a friend. Mandi in the front office was very quick to have Anthony come out the next day to get us a quote. He was extremely knowledgeable about trees in general and how we needed to go about removing our particular nuisance. They gave us a very reasonable quote and were willing to wait while we gathered more information. About a week later, we realized they were they best choice - not the least expensive but definitely the best overall value - and called to schedule. It ended up being good timing as they had a cancellation and could fit us in the next day. Mandi quickly coordinated with STEMC to get the electrical wires moved out of the way, and the next morning everything was ready to go. Merlin and crew were perfect! They did everything with an efficient and watchful eye (even saved a baby squirrel), and moved the debris to the street. The debris was picked up the next day by Trent and his huge picker/dump truck. Due to weather the stump grinding took a few extra days, but Merlin came back yesterday and that’s now gone so you can’t even tell a tree was there! I just waved goodbye to Trent who cleaned up the shavings from the grind and we are done!"

"<p>I telephoned and left a message for Michael Wayt on 9/16/14, and he called back immediately. I explained that I wanted to consult with him in person about planting several trees and shrubs in my yard. He said he would call back the next day to schedule an appointment, which he did. He arrived on 9/19, on time, for the consultation. He was knowledgeable, professional, and personable, and, from my perspective, our meeting was a success. He provided lots of helpful suggestions. He said he would draw up a plan and estimate for me in about a week. (There was no urgency about getting the plantings done; I was shooting for sometime in November.) </p> <p>Michael's initial proposal arrived via email on 9/30, and over the next few weeks he and I exchanged questions, answers, and ideas via email and telephone about what specific shrubs and trees we should plant. Eventually, I sent him my final list, including a couple of landscaping tasks, and he sent me a quote of $1,775. </p> <p>My list: Extend by 3 feet an existing low, brick border; provide and lay 6 stepping stones; transplant 5 existing shrubs; dig up and discard 2 existing shrubs; provide and plant 6 new shrubs; provide and plant 1 small crape myrtle; and provide and plant 3 trees. </p> <p>Michael and two assistants arrived at 8:15 on 11/4 and completed all the work by 12:30. One additional thing they did was to take the sod that they had removed to dig holes for the new plantings and plant it in areas that needed an infusion of healthy grass. All the planting, transplanting, and landscaping was done carefully and attractively, and the crew then watered all the plantings. Thankfully, they did an excellent job of cleaning up afterwards. </p> <p>Michael was a real pleasure to work with throughout the process. Not only was he professional, knowledgeable, and personable, he exhibited a good sense of humor. I wouldn't hesitate to hire him again for future plantings and landscaping. My only suggestion to Michael would be to answer all emails. A few times, I had to follow up my email with a phone call because he hadn't answered the email.</p> <p>The final cost was a little lower than the quote because I (rather than Michael) purchased 4 of the shrubs at a local nursery, and Michael provided some mulch and transplanted the sod (see above), neither of which had been included in the quote.<br /> <br /> <br /> <br /></p> <br />"

"The owner came to my house and gave me a quote for deep cleaning. She told me everything they would do and it sounded very thorough. For example, she said they would not use dusters because that just causes dust to fly in the air but they would use vacuum or wipe down with damp cloth. I also had a few special requests like wiping down the legs of my kitchen and dining chairs and bar stools. She gave me a discounted price of $400 for the deep cleaning since I planned to continue general housecleaning every two weeks, if I was satisfied. On the date agreed, three ladies came to work on my house. The first thing I noticed before I left them to clean was that one of the ladies was using a duster and the dust was flying around. When I asked her about it, she didn't understand me. Only one of the three ladies spoke English but it was limited and still difficult to communicate. I decided to go ahead and leave and trust that they would do the job that I was promised. When I returned later, I could tell my house had been cleaned but there were a few things that were missed like the ceiling fan in the master bedroom, the top of the refrigerator and my specific request of the chair and bar stool legs. I called and left a message but did not get a return call. Two weeks later I answered the door and two of the three ladies were standing there with cleaning supplies in hand. We had a difficult time communicating again but they finally understood that I did not want their services. I got a phone call a little while later and when I explained the problems, the owner offered to correct them but I said I needed to work with people who understood what I needed and who could communicate with me. Other than the language barrier and missing a couple of things that should have been included, they did a good job. <br />"

"We have used Window Gang twice to have our gutters cleaned out. They are reliable as they have shown up for both appointments made with them. We like the fact that they use "ladder standoffs" so the extension ladders do not rest on the gutters, they rest on the roof. The gutters and downspouts flowed nicely when they sprayed water through them."

"It is the best service I have EVER received. Mondragon is the best relationship I have right now. Communication and Service is Consistent and Efficient. I refer them all the time!"

"They are very good and very expensive. They are responsive and punctual when they come out to do the service. They always treat me professionally."

"Efficient office personnel and loaders."

"They do a good job. It's not complicated. They cut it on time. I have no problems with them. They're fine. You get what you pay for. I don't think it's a great price but it's not bad."

"Donnie and his team did a great job.  Donnie aways arrived on time, and was available by phone when I needed him.  They removed the old flowerbeds quickly with no damage to the rest of the yard.  The new stone beds look great, and Donnie's team picked up all the excess rock and mortar.  Donnie helped me get a good deal on new plants, and his team was very thorough with the new landscaping.  I would highly recommend Donnie, and in fact I'll be working with him next Spring on a new deck in my backyard."

"Tre and Mo did such a good job that I'm using them on a much bigger job (scrapping ceilings and repainting the interior of my house). I'm very pleased with their work, responsiveness, and cost. I will continue to use them and recommend them to my friends. <br />"