
Serving Crown Point, IN and surrounding areas
Approved
In business since 2010
Free estimates
Small jobs welcome
"Quinlan Construction repaired my mom's step and installed a handrail. I was very pleased by the initial customer service that the owner provided. He was polite, respectful, punctual and expressed concern about my elderly mother. He also seemed knowledgeable about the repair work that we needed on the steps and in other areas of the home. He quoted a price that I thought was a little high, but my mom used the company because of the customer service aspect. The workers were professional and punctual and they did a good job of making the repairs. They consulted my mom to explain what they were doing and asked her about her preference about the design and height of the handrail. They made a few cracks to the plaster on the wall when they installed the handrail. No big deal, but I think they could have patched them. My biggest problem was the lack of customer service after the repairs were made. The workers said that we would receive a receipt after the check cleared. The check was cashed the same day and I have called, texted, and emailed the owner to request a copy of my mom's receipt. The repairs were done on April 25, 2017 and I have not gotten a response. Also Quinlan was going to provide an estimate to do other major repairs and that has not been provided. All in all, I'm glad that Quinlan did the repairs, but I'm frustrated, disappointed and perplexed by the lack of follow-up. My mom has a lack of trust about workers because they often don't do what they say that they are going to do, and now we have to search for another construction company to do the other repairs."





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