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"great customer service. very responsive"

"Five star experience. He was great! Very punctual and professional."

"My experience with Liz was very poor. Early on she showed us a nice design and what we thought was a fair price. She represented herself as the designer and project manager. She brought in a GC that we were told she would manage. We gave Liz all of the specs for the appliances that we picked out. Once the renovations started we figured out very quickly that she did not factor in the specs on the appliances that we had ordered. On the install date of the appliances not one appliance could be installed because she did not have the space ready and to spec. She was not managing the contractors and she became very difficult to get to respond to questions or concerns. Thankfully the GC stepped up and took control of the situation. She also drew us a very nice built in refrigerator and wine fridge cabinet but what was installed was not what she had showed us. It was radically different. She refused to take responsibility for it so we released her and had to find another contractor to step in and finish it. Over all we had to pay much more than we expected, the project did not go smoothly at all, and we did not get the service or the result that we expected. This was not a small job, all in it was over $100K. I have never dealt with a less professional person."

"BAD EXPERIENCE. We bought all new windows for our house in spring, 2017 through AVI – Alpharetta, GA. We considered this and it was represented by the AVI sales rep as an “investment” for many years of worry-free repair and enhancement of our windows,. We paid $47,000 of which we financed $25,000 through a bank AVI had an arrangement with. Because of a misunderstanding, we had to pay $22,000 in interest to settle that loan (loan was represented to be interest free), so in the end our total cost was $69,000. The work that was done had various problems with measurements and installations and several items needed to be redone. It took over 6 months for completion with lots of changes and frustrations along the way. Within 4 years one of the windows became cloudy and we called for warranty replacement. We were told that window had not been included in the proposal although we had asked all windows be included and were advised by our sales rep contact they had been - turns out he had missed including that one window; he had left the company just before we submitted that claim; we had to find and pay someone else to replace that window. Now, 7 years after installation, another window, in a door, has become cloudy. We filed another claim and were told that window was out of warranty and would not be replaced. Again, we thought we had plenty of years of warranty - “last window work you will need for this house” is what we were told. Very frustrating and disappointing experience with AVI. Before proceeding with them, a prospective customer needs to be sure to understand all warranties (turns out different products used for us had different length of warranties, as short as only 3 years) and don't use their financing source without fully understanding how it works."