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"On or about 11/3/2021 I entered into and executed a contract with Clyde Johnson Contracting & Roofing, Inc., to install a new roof on my 91 year old mother's home. The first installment was paid on 11/15/21 to Clyde Johnson Contracting & Roofing, Inc. They begin working on the roof on 2/8/22 and advised the work was completed 2 days later on 2/10/22. Upon my inspection of the completed work the job was not completed correctly per the contract. They also forged her signature on documents to obtain a completed inspection from the inspectors for the City of South Bay. Which is now preventing my now 93 year old mother from ascertaining homeowners insurance. I reached out to advise the work was not completed per the contract entered into. I spoke to both Tim and Titus Johnson to resolve this issue. At that time both agreed to fix the roof correctly per the contract, to date nothing has been done to correct their breach of contract. No one has reached out to me since to correct this, however I am receiving bills from them. I even filed a Complaint with DBPR to resolve this matter and this company lied and said the job was completed correctly, when in actuality it was not. This company took advantage of a 93 year old woman and refuses to correct their wrong doing. Her home is unable to be insured at this time due to their lack of professionalism. I have reached out through other resources to try and get this resolved without court action, however I have been unsuccessful. This company needs to finish the job correctly per the contract, so that my mother can obtain homeowners insurance."

"Very reliable, timely, and professional! Grateful for a smooth process and happy with the outcome! Thank you, Bay Florida Builders. The Langston’s truly appreciate you and your hard dedicated workers!"

"My mother hired Comfort Cover Systems to replace the roof on her home in Sarasota after Hurricane Milton. While the roof replacement itself was completed, their workers caused significant damage to the lanai carport roof by walking on it, which resulted in buckling and structural issues. Instead of taking responsibility for their actions, the company has repeatedly tried to downplay the damage and shift the cost of repairs onto my mother, a senior citizen. Despite multiple follow-ups and visits from their representatives, their proposed "solution" is completely inadequate. They cut off protruding screws and offered to paint over the damage, but this does nothing to fix the underlying structural issues or the buckling they caused. To make matters worse, their response tried to blame the lanai’s condition on pre-existing wear and tear from the hurricane, even though the damage was clearly caused by their workers during installation. This attempt to avoid accountability is both insulting and unprofessional. When we informed them that we would withhold the final $12,000 payment until the damage was resolved, they responded with vague promises but no real action plan to repair the roof. They also made communication unnecessarily difficult by asking who the "decision-maker" was, despite being told multiple times that all correspondence would go through me and my mother. A reputable company would stand behind their work and resolve such issues promptly, but that has not been the case here. I strongly urge anyone considering Comfort Cover Systems Inc. to look elsewhere. If they damage your property, you can expect excuses, deflection, and an unwillingness to take responsibility. My family is now left with no choice but to escalate this matter to the Florida Department of Business and Professional Regulation and the Florida Roofing and Sheet Metal Contractors Association. Save yourself the frustration and find a company that values its customers and takes pride in doing the right thing."

"Very well. Professional and courteous."

"So much stalling, false information, and various other nonsense. It took them forever to do a small metal roof."