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"I did not use them, I don't live in DC"

At 911 Restoration by Germain Brothers LLC, we specialize in comprehensive disaster restoration services. Our team is dedicated to safeguarding homes and businesses from the damaging effects of mold, water, fires and storms. Here’s what sets us apart:\n\nMold Remediation: Our certified experts assess and isolate mold contamination, ensuring thorough removal and preventing further spore spread. We identify the root cause, devise effective solutions, and prioritize your safety.\nWater Removal and Storm Damage Restoration: When water wreaks havoc due to storms or other incidents, we’re here to help. Our 24/7 emergency response team swiftly tackles water extraction, drying, and structural repairs.\n\nComprehensive Services: Beyond mold and water remediation, we handle storm and fire damage repairs, as well as basement flood cleanup\nChoose 911 Restoration by Germain Brothers LLC for reliable, efficient, and compassionate restoration services. We’re committed to restoring peace of mind and protecting your property.

"Had a great experience with Chris Kuper at Basement Detective! My basement flooded from non-stop storms and I needed a sump pump installed along with complete renovation of my basement. They were very competitive in pricing and outstanding in results. Chris even helped coordinate with the contractor doing my basement renovation after the sump was installed to make sure none of the drainage was disturbed by the new work being done. I have since weathered at least 3 large storms and can hear the sump working as needed. Very happy with the results!"

Aaron Farrare is a licensed Maryland Home Inspector and is certified through Ferris State University Air Conditioning Contractors of America (ACCA). He has worked in the HVAC industry for 13 years. Aaron's business has also been operating in the field of construction and home remodeling since 1995. Aaron was certified through the Building Spec Inspection Systems (BSI) and is a member of the National Association of Home Inspectors (NAHI). Aaron's goal is to provide thorough, professional, and exceptional service, so that you can feel confident when buying or selling your next home. License# 29858, Lead Paint Inspector/ contractor Certification #12228/29, 203k consultant ID#P1607.

"We had a very complex front door to install and On the Level did a superior job -- the quality of the work was superb, the price was more than fair, and all of the work was completed in a timely manner. Peter did a great job communicating through out the process --we would hire them again."

Small business celebrating its 25th year in business

"Working with Javier helps to understand how the insurance coverage works. This was not something I could have done on my own. Javier acted almost like an insurance attorney providing invaluable advice. So, the moral of the story is that you need Javier to guide you through your coverage. However, this does not mean that you leave everything to Javier and sit in the corner. You have to understand what is covered and what is not and be ready to supplement your extras out of your pocket to realize your own expectations. The paintwork is a good example; the insurance won't pay the Benjamin Moore paint, and what they pay for doesn’t do much beauty. Then you have to follow up and make sure you pay the extra for what you really want. This works with everything; if you work with Javier on your budget, you will need to take his lead with the third-party contractors. The other deceptive element of insurance is the timing; if you depend on the money coming from the insurance, the process takes forever. The insurance reinstallation is a business model, a system, and there is no logic to it. When supplemental requests are involved, the insurance pays $1000 to accommodation instead of instantly approving a $500 supplemental. The process is very frustrating, and people get frustrated; however, Javier NEVER says NO. Whatever you want, he finds a way to deliver. He did the re-paint job for free with the paint of my choice. I was unhappy with some installations. He immediately got them fixed. One other thing is that Javier never bothered me with payment timing. He was pretty flexible. He did not even call for follow-up. I read the negative reviews on the website, and I realized I had most of them myself, BUT the point is Javier is not the reason. Construction work is an expensive open-ended process; the products we usually get are not top-notch Armani Case; they are what insurance covers and the process is frustratingly time-consuming unless you pay up-front and ready to pay for extras. So the frustration-cause is not Javier; it is the difference between what it is and what we want to be. Javier worked on my place for several months; his team is reliable, honest, and trustable."

"Very well."

"Alfredo and Diego did a great job of cleaning up and drying out our basement after we had a sewage backup."

"We've been happy with the system. The only issue we had was with the installer who left the job site after he finished without let us know or giving any instructions or information about operation of the system. Basically, he just picked up and left. After I contacted the salesperson and explained what happened, he came out, apologized, and explained the system operation and maintenance."