
Serving Elkhorn, WI and surrounding areas
Approved
In business since 2006
Free estimates
Emergency services offered
"The appointment seemed rushed. The two men were on time and pleasant. They upsold us a light for the keeping the air ducts cleaner and healthier. So we took advantage of that. Then, instead of the two bulbs in the system, he dropped and broke one. He took $20 off the total bill, and said that since our condo was smaller, we could get by with just one light. (Then they didn't bother to sweep up all of the broken glass on the basement floor.) Again, not very professional with any follow through. When I spoke with him before the appointment, I asked if he needed access to all of our vents for the air duct cleaning. And he said, no, he can do everything from the basement. Then, when they arrived, that all changed. They needed to remove our basement window to run the vacuum hose through. Then, they needed access to most of the vents. One vent was not replaced properly (not replacing the screws into the wall), and of course there was chunks of dust left lying on the floor throughout the condo. Next, the dryer vent is located on the roof--which he knew ahead of time. He asked to use our step ladder which was not tall enough to climb onto the roof. So he climbed up the back fence to the roof to clean it out, and then jumped from the roof to the ground. (Not bringing their own ladder was not very professional, and not very safe jumping from the roof.) Still not sure if a dryer vent should also be cleaned behind the dryer? If so, ours was not cleaned there at all. They mentioned they had to get to another appointment, and then they rushed off. My fault for not asking more questions while they were here, but they are the professionals and should follow through with the customer before taking off. I would not recommend this company. They need to do a walkaround with the customer before leaving a job site. They seem rather new to this portion of their services. They have "carpet cleaning" on the side of their vehicle, so not sure if that service is done better. PS: They did hang an outdoor wreath for us which was appreciated."





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