Serving Elsah, IL and surrounding areas
Approved
In business since 2012
Free estimates
Credit card accepted
"I needed to have work done in preparation for having appliances installed through Home Depot and I was trying to get the site prepped for that. The installation process required shut-off valves above the floor and unfortunately, I have an older home and all of that had to be done. The company was very prompt to respond to my request to have a bid and do the work. The plumber arrived on time and seemed like a friendly person. The plumber then proceeded to get frustrated with me that he was being asked to work which he was calling "unnecessary". As I continued to ask him to do the work that I was paying for, he continued to be frustrated by it and that he would have to talk about this with Home Depot for these "unnecessary requirements". He was worked up by this. While I didn't feel threatened by him, as a woman alone in the house it made me uncomfortable to have a contractor get frustrated/angry in my presence for what I'm paying them to do as if I am making this up. It's just not ok. He never turned the water back on to the appliances when he left. I had to pull out the fridge and turn the water back on. The water to my dishwasher was never turned back on, which I learned later and I don't know how to turn it on so I have to wait for the new one to be installed and wash dishes by hand until then. To set up the work in the kitchen he used a shut off valve in the basement which leaked and ruined the ceiling tiles which now have to be replaced due to water staining. He left those wet tiles on the floor and ceiling open and a mess on the floor for me to sweep up. Also, really not ok. I am not sure what the issue was here with this guy but this wasn't a good experience."










