
Serving Essex, MD and surrounding areas
Approved
In business since 1986
Free estimates
Emergency services offered
"My carpet looks much better than it did before, however I do have a couple of complaints. First let me start with the positives. They arrived right on time. I was given a window of 1-4 and they came at 1. The two technicians were so nice and so professional in their behavior and their communication. They put on shoe covers before they went upstairs (where the carpet is), and they made sure to take them off every time they went outside, and put them back on every time they came back in. I really appreciate that. The lead technician measured and gave me an estimate. There is one price per square foot for the room, and another price for the edges of the carpet. The price for the edges is triple the price for the rest of the room. They worked quickly and diligently. They moved all of the furniture around, even the heavy stuff, and cleaned behind everything. They left the furniture on hard foam risers to lift it off of the carpet. I don’t know how I’m supposed to lift the heavy dresser and bed to get the risers out but I will figure it out. When they were done the lead technician asked me if I wanted to check out their work but the carpet was still wet so I just took a glance up the steps and said it looks good so I’ll trust that the rest looks good too. When I finally went upstairs the rest of the carpet did in fact look good. Once it dried I noticed that there was a small stain that they didn’t get out but I can spot clean that. Also, there were a few little clumps left behind along the edges of the carpet and the stairs where the technician hand-scrubbed it but I guess all of the dirt he worked up didn’t get sucked up by the machine. My biggest problems are not with the carpet. So first of all, there was a disgusting clump of hair and dirt ON MY BED. It certainly wasn’t there before and I don’t know where it came from but I really just wish it wasn’t on my bed of all places. Also, there were little blue towels left on the bed that do not belong to me. I just don’t know why all this stuff was on my bed. There are multiple dressers and nightstands in the room. Why would they place their towels on the bed?? The carpets were clean but then I felt that my comforter was dirty and I had to wash it. Furthermore, there was something in one of my drawers that was out of the drawer when they finished. I am assuming that it fell out somehow when they were moving the furniture and they just left it out instead of putting it back, leaving me to wonder about it. Perhaps I could have asked the technician about all of that if I did a walk through with him, but I didn’t so I will take responsibility for that. Just a warning, do a walk through to make sure EVERYTHING looks kosher. However, some of these things I would not have seen until the carpet dried. A couple more things. The chemical smell was overwhelming and it made me sick. It turned my stomach and not in a figurative way. However, it is my fault for not opening the windows prior to the cleaning. After opening the windows and letting the house air out for 24 hours it was fine. This was the first time I got my carpets cleaned so I know for next time. Also after it dried, the rug felt kinda greasy, like there was still soap in it and it could use one more rinse. I suspect that may be normal though? Anyway the sticky, greasy soap feeling underfoot is getting better with time."





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