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"Set up arrangements for the provider to come to our home June 5th at 7:30 am that changed to 11am. Finally showed up later. From what I was told by my wife the owner let his worker go at my home. So the owner asked could he come another day. When he came back he started the work to be done. And the estimate stated that he would replace all the railing . He sanded a couple. So told him that is not what was in the estimate. And on that same day my wife asked him to not park his van in my back yard by our septic tank. Upon coming back he did it two more times. The provider has been putting off our job to do other jobs. And one time he said he had to come back because he brought the wrong size wood. The he showed up June 21st. Said he was going to come back on June 22nd to pick up the old boards and power wash the deck. Meanwhile the work that had been done had gaps at the stair rails. Told him that was not acceptable. So when he returned on the 22nd he tried to repair it. And fix the uneven places he left on the stair rails on both sides of my deck. But didn't bring his trailer to get the old wood. When we spoke on the 21st. He was having his subcontractor come to my home on the 23rd to stain the deck at 8am. One of the workers showed up at my home at 5:15 am He came up on my deck at 5:45 to start taping and we have a dog that was barking waking up the whole house. So I had to put the dog away. And told the subcontractors helper I didn't want any painting done until the boards had been sanded where the owner of Craftsman homes has left rough places. And fix a board that he left loose. As well as some nails that were sticking up on the deck. Which was stated on his estimate. I texted the owner to tell him his subcontractors was at my home before the time he stated they would be there. And there were issues that needed to be addressed before staining the deck. He called when I was on my way to work. I called him when I got to work. He is saying that he is not going to replace any boards. I said the boards needed sanding and mentioned the other issues that needed to be addressed. He proceeded to tell me I didn't know what i was talking about. I had people come to my home and said the work was not done well. Two of which do carpentry work. The owner of Craftsman wanted to over talk me and said it was because my deck is not plum. And he was putting lipstick on a pig. After going back and forth he decided he was not going to finish the job and left. I had told him that if he was putting lipstick on a pig. He was the one that gave the estimate. Why didn't his estimate reflect making it right. But his cuts in wood reflects he can't. Him and one of the other estimates i got was around the same price. Definitely wish we had went with the other company."

"We got a quote very quickly. Asked for 40 petcent down Started the the following week. They were done in 3 days with a 26 x 12 ft deck, 15 feet off the ground. It looks great and we are so happy. We will definitely have them back to do other projects that we need around the house. The crew was very friendly and efficient."

"This company is a disgrace and should be avoided at all costs. We replaced every window and door at the cost of 55k only to have a complete disaster from beginning to end. 14 service calls and 18 months later they just completed the work in mid December 2022. Last night I discovered yet another problem, a dent in a door panel they changed out in December. They’re a bunch of amateurs that were not prepared any of the 14 times they were at our home. I basically had to project manage their team for them to make sure they had everything covered. We should have gone to Pella instead. Incidentally, Pella were very interested in our horrible experience with Richmond Window Corporation when I spoke with them recently. Apparently it’s not the first time they’ve heard complaints like this."

"Work went well considering that we had to dodge the weather. They were very attentive to several unexpected issues that came up and did what was needed to get things done to my satisfaction."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."