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"The team of Michael and Lisa were very helpful in setting things up and being at my side throughout the process. Raphael’s team of the two Frankie’s and Chico were terrific as was he at the installation. The wait time was a few short weeks. Raphael was terrific at measuring around windows with wood inlays that no other window company could guarantee to work around. I highly recommend them. Marie Leo "

"Update 9/21/22 Here we go again. Today was the second attempt to install our blinds and guess what; there will be a third attempt. The first time around all of our blinds had a horrible odor coming from them so we were forced to return them. In addition to the odor, the installer found that one of the blinds had the cord on the wrong side. The installer notified the store about the issue and they were supposed to make the necessary adjustments. Fast forward to today's install and sure enough, they ordered those same blinds wrong again. I tried calling the office several times, but as expected, nobody answers the phone. Installer - 5 Stars Carle Place Store - 0 Stars ***Order number 277126*** At approximately 3pm on 09/01/2022 (when the installation window was supposed to be 10am-12pm), I had (5) serenity blinds installed in my home. While they were being installed, my wife and I noticed a very unpleasant odor. I originally thought that the odor was coming from the installer, but after he left, the odor remained. I then went to smell the blinds and each of them had an overwhelming chemical odor that smelled similar to garlic or onion. At 5:15pm, I contacted the Blinds To Go Store # 232 and notified them of the issue. I was told that someone would reach out to me regarding the issue. At 7:11pm, I received a call back from Zora at the Store # 232. Zora stated that she had contacted the installer to find out if they were exposed to any kind of unusual odor, to which she was told they were not. Zora then said it could be some kind of chemical from the factory and to let them air out for a few days to see if the odor dissipated. My family and I left our home, and when we returned we could not believe how horrible our entire home smelled. It was so bad that my wife actually started gagging as if she was going to vommit. We opened some windows to try and help. Waking up the next morning the smell was just as bad. On 09/02/2022, My wife and I returned the blinds to store # 232 because our family could not bear the smell any longer. After doing some research, we are now concerned that we may have been exposed to some kind of toxic chemical - either formaldehyde or acrylonitrile. I have tried contacting the corporate office and customer service, but nobody answers the phone. It is impossible to get through to anyone at the Carle Place location; they never answer the phone there. We felt it best to show up at the store with the blinds to avoid the frustration and headache of trying to get someone on the phone. We were greeted by very unpleasant staff who did not even lift their heads up to say hello to us. We are extremely unhappy with the whole process of this, from ordering the blinds, waiting three months for them to be manufactured and then finally receiving them to only have them smell toxic. Furthermore, one of the blinds could not even be installed as it was measured incorrectly. I would appreciate a response today before I have to seek legal advice on this matter."

"Steve was punctual for both installation appointments of our Nest cameras—one indoor and one outdoor. He provided excellent advice and completed the job quickly and efficiently. The pricing was exactly as quoted, with no surprises. I’ll definitely be hiring them again in the future. Highly recommend!"

"While their countertops are amazingly beautiful their customer service when a situation arises is unacceptable. We paid $7.6K for countertops and our brand new oak flooring was scratched during the process and they will not accept accountability. Their response was, and I quote "You should check with the plumber or electrician or who every came after us on friday". Well guess what, no one came after them on Friday so it's not possible the scratch was from someone else. In addition, when they arrived to template the countertop I advised Hector that I had a butcher block insert for the sink, of which I showed him and he said no problem, well the butcher block did not fit in the sink insert when they installed it. Lastly, the newly taped walls were scratched upon installation as well. I will not utilize or recommend Douro Granite and Marble LLC in the future."