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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Our large entry way tile and shower floor tile were cleaned. We are very pleased with the results."

"I have hired Bret Chenoweth for multiple projects, one included installing a French door. I felt Bret overall was professional and honest. Additionally, I have recommended Bret to others which I know some have used him based on my recommendations. About a year after the door was installed it started sagging. Bret came out and fixed it without issue. Explaining it was a bad hinge. He explained the hinges are adjustable and one just needed to be replaced. About 5 years later, the same door started sagging again. The door and components are still under warranty. I called Bret explained the situation. He told me to call the manufacturer of the door. Which I did and learned that I can’t file a complaint he has to. He called me back a few days later and told me the manufacturer of the components are bankrupt, he is responsible, and he would fix the door where his labor would be free and I would pay for any needed material. Bret stated he would give me a call in a couple of days with a date and time. Bret has never called, refuses to answer the phone when I tried to get a hold of him. I’m giving Bret a F due to - Deducted one star/letter because I feel Bret has provided me false information on numerous occasions o Hinges are not adjustable o Manufacturer of the components are not bankrupt; the original company went bankrupt however they never stopped doing business and they still honor their components/warranty. o French door was probably purchased after the manufacturer of the components started doing business under their new name. o The initial issue wasn’t a bad hinge, Bret shimmed the door to correct the sagging. - Deducted two stars/letters because in my opinion Bret does not stand behind his work or his verbal commitments. o Two other contractors have reviewed the issue with my French door and stated contractor did not install the door correctly. Shimming the door is /was just a bandage, the door needs to be reset. - Deducted one star/letter because in my opinion Bret is not a profession. Refusing to answer the phone and talk with a repeat customer and a customer who has recommended you is just unprofessional."

"From start to finish, the owner and crew communicated well and worked **** ** the project. Clean up after each day was also appreciated. The owner had to balance our project being down one crew, so our project extended a couple extra weeks, but we are very pleased with the project to date. We will continue next with plants in the Spring with this company."