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"Pleasant to deal with"

"It went well. The work was excellent and I would hire them again."

"⚠️ Read before deciding to go with this company! ⚠️ I regret ignoring the negative reviews when I chose Sweeney’s to install my pool. They damaged my property, have taken no accountability and have chosen a vindictive approach to the matter. I urge you to read my experience, and the other negative reviews posted, and think about whether you can trust them to work at your home. They excavated my yard at the end of November 2024 during heavy rain, then left the ground unbackfilled for 12 days. This left my concrete stairs unsupported, with the footing exposed (see photos) and the stairs became detached from my patio. When I contacted Sweeney’s with photos, they relied on their mason affiliate, Devin of Flawless Masonry, who stated the stairs were improperly constructed. THEY DID NOT ASSESS THE SITUATION IN PERSON, NOT THEN OR EVER! I spoke with Devin prior to excavation and he assured me that the stairs were ok and they would not need additional support, I have the text message proof. I never heard from Ken Sweeney directly; however, communication with Reed Communiello, the project manager, on behalf of Sweeney’s has been extremely disheartening. An agreement was discussed where Devin would resolve the situation at cost, at our expense. I received an email from Sweeney's attorney, which included a non-disparagement clause. I agreed to not speak about the issue with the stairs but I felt it left me without recourse should the remaining work not be completed satisfactorily. I agreed to the terms however, Sweeney’s contacted the Town of Hempstead inquiring whether my patio and staircase were built without permits, which unbeknownst to us they were (built prior to 1996; purchased the home in 2018). Sweeney’s rescinding the agreement. They think a homeowner does not have rights when structures are not permitted but that is not the case. My real estate attorney attempted to reach out to them through their attorney, but to no avail. I attempted to retrieve liability insurance. They submitted the only insurance required by the ToH, worker’s compensation, under a different company, JAS Aquatics. They also changed the Contractor Information Form listing the contractor as JAS Aquatics. When I questioned this, I was told “The entities doing the work are valid with the insurance submitted.” I am unsure if Sweeney’s does hold liability insurance or not. I hired a civil and structural engineer. The engineer's report confirmed that the structures were built properly, despite lacking permits. He noted that Sweeney’s was negligent for not supporting the stairs while leaving the footing exposed for 12 days, in which 6 of those days it rained. Sweeney’s dismissed the report—again, without ever coming to assess the situation in person. I am left with no choice but to demolish and rebuild the stairs myself. Due to their spiteful actions of reporting me to the ToH, I now need to have plans drawn up to obtain permits for my patio, stairs and enclosed entryway before any further work can be done. This not only delays the process, it escalates cost. My property has been left in disarray for over a month. I paid in full for the excavation process, yet my deep end is still not dug out. My gate has been disassembled and left that way, my existing pavers were destroyed during the excavation, and my back fence became uneven due to being left without backfill for 20 days. I had to request for them to come back to do the backfill so the fence didn’t collapse. There is also a pile of boxes on my driveway—some empty and others filled with equipment. If this review helps even one person avoid a similar experience, it will be worth it. The stairs existed for at least 30 years without any issue and only detached once Sweeney’s left the exposed concrete footing unsupported for 12 days in the rain. My situation may be unique, but the lack of accountability from Sweeney’s is not, as you can see from other reviews. You do not want to find yourself on the wrong side of Sweeney’s, because once you do they will treat you with utter disregard. Choose wisely!"

"These guys were very reliable and all work was neat and to the point"

"Excellent. On time and on budget"

"This review is long overdue! We had the pleasure of working with Robert on renovating our new house from top to bottom almost a year ago, and we are still thrilled with the results. Their professionalism, attention to detail, and commitment to quality has created a deep trust in Robert. He is top of our list and we have recommended him and his team to all our family and friends. We knew he would be a good fit from the initial consultation. Roberto managed everything with care and great attention to detail. Robert and his team executed our vision so well and everyone who has been over have showered us with compliments at how good everything looks. Throughout the renovation Roberto maintained excellent communication, keeping us updated at every stage. They were always punctual, courteous, and willing to answer any questions we had. His team was respectful of our home and ensured that the worksite was clean and organized at the end of each day. The quality of workmanship has proven to be outstanding and the custom work will last us for years to come. Another impressive aspect of working with Roberto and team was their ability to stay on schedule and within budget. They provided a clear timeline at the beginning of the project and adhered to it, completing the work on time without any unexpected costs. Even after the project was completed, Roberto continued to provide exceptional customer service and followed up to ensure we were satisfied with the work. We highly recommend Roberto to anyone looking for a reliable, skilled, and professional contractor. Our new house is beautiful and suits us perfectly thanks to Roberto and his team!"

"Water Works was very responsive and made the process easy. I was able to book a service technician within a day and the work took less than a hour to complete."

"It went well"