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"*ORIGINAL POST* Overall we were pleased with the work and the workmen. The removal of the old electrical post in front was a nasty job and was probably more time-consuming than they anticipated. The addition of the exterior outlets was easily accomodated and they spent the time to get them in exactly the right place, which was appreciated. We were especially pleased with the porch re-screening - it's tight and hardly seems to be there now. Our only negative was that some of the painting was just a bit sloppy. The days they were out were very, very hot but they got everything done in a timely manner.

*FOLLOW UP* After about 10-11 months we noticed that the screen on the porch was coming loose, allowing bugs in. We started to call them and they stated that they would get us on the schedule to have someone come out and look at it. This happened several times but we never saw a repair person come out, nor did they call us back. I change my rating to a huge failure - an F - due to the lack of responsiveness, the poor quality of the work and the poor customer service."

"Mr. Hal Morris was responsive, detailed and kept us informed of the project. He provided us with a plan, followed through and answered our questions. He was also open to trying new material, copper, to the lattice panels. He also was so kind and installed four steel hooks so we could hang additional plants."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Justin repaired a leak in my roof to get through the winter. I plan to have his team do a roof replacement in the early spring. I would definitely hire him again."

"I had to cancel the original installation date due to storm damage and roof/gutter repair. I then had to cancel 2nd date due to roof repair delays. Which pushed us to mid November (peak season). It was tough to get a hold of Rob to figure out a new date. I was nervous it was not going to happen this year. But Rob came through and I couldn’t be happier with the job he did. The lights look beautiful! I would have given all A’s except for the"

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My new garage/shed was finished approximately one year after I signed the contract with Heinen.  He did a good job of designing the garage (in his head; no drawings) in a way that was economical and works.  Greg Heinen is very personable and generally easy to talk to.  We talked over options and worked through questions and decided on a final design.  My dissatisfaction mostly arises from the length of time it took to finish the work and the difficulty I had in knowing what was going on with the construction schedule. 

Problems started (at least in part) due to heavy rains in June of 2014, which seemed to get everything delayed for months.  I also now (in hindsight) think that because Greg is a relatively small general contractor who works with a number of subcontractors, the delays were due to the availability of many of his subs.  The original start date was to be June of 2014, then pushed back to late July, and then he couldn't give me a date and stopped communicating with me. A crew finally came to demolish the existing garage in late September.  The general pattern was that Greg would tell me when crews would be out, more often than not the crew would not show up on that day, and I would get a series of promised start dates that also did not happen.  Construction continued sporadically in this manner through October and November, and in December I had a garage that was usable (although without electricity except via extension cord).  This spring they finished up with a new driveway (the first was incorrectly put in) and the electrical hook-up.  Some of what I wanted for the garage/shed did not occur and I had to decide whether it was more important to get the garage done or to get it done in accordance with the contract.  Because it was so late in the year, I generally decided on getting things done.  The item that I am most unhappy with is the eave depth. They were supposed to be 18" but wound up being only 12".  Since the roof trusses. were brought onsite pre-constructed, I didn't realize the depth was off until they and the walls were up  so I could measure.  By that time it was late October or November and I needed a garage for the winter.

In general, my experience with the subs is that a few of them showed up when they were supposed to and worked full days, but more of them seemed to show up about 10 a.m. and leave about 3 p.m.  One crew of two showed up at 10 and I saw one of the guys standing around for two hours.  He said they had thought nails would be there, but the right kind of nails weren't there, so the other guy had to get them.  So, it took this guy 2 hours to get the nails (!) and then they left at 3.  On the other hand, the crews that did the framing and put in the second driveway did an excellent job, and the garage and shed function well.  I wonder if part of the problem is that Greg trusts his subs and some of them take advantage of that. Greg seldom came out to see how things were going and seemed to just ask the subs what was going on and simply take their word for it.

In summary, I got the garage and shed we discussed (with the exception of a few items which Greg readily removed from the final cost) and am happy with how it works.  The process of getting the garage, however, is not one I'd like to go through again.

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"Paul did a fantastic job. He was easy to work with, cared about our expectations, was creative in his suggestions, and he was very detailed in his workmanship. He also checked in a few times throughout the week to see if we had any questions or had any comments for him.  Our rooms were initially dingy, outdated, and closed in; now we love being in the new updated space!  It's modern, fresh, open, and bright. We will definitely call up Paul again for any upcoming remodel project.
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We take great pride in our experience, expertise, quality and customer service, that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship, and complete customer satisfaction, from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate, with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large, or small the job. Call us today!

"Service technician called ahead to let us know when he would arrive within the 4 hour window given at the time of scheduling.  He was on-time and immediately presented his business card and ID.  He was personable and professional.  The technician went right to work, quickly diagnosed the problem with our 8 year old refrigerator, and provided an estimate of total cost of repair.  He did not have the repair part on his truck but retrieved it from his warehouse in less than 30 minutes (that time was not charged to us)  and completed the work to our satisfaction."

"This man is a problem solver. He saved me some money too. I recommend him all the way up to the roof!"