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"Everything from the phone call to set up the appointment to the expected wait time for the job to be addressed to the completed project was handled in a professional yet friendly manner. The estimate was explained well and appropriate expectation was set as to the time involved to complete the project and when the job could be scheduled."

"Ayden was very kind and insightful. I was happy to meet an incredible worker like that from Long Home."

"I had a FANTASTIC experience with LCT! It started with a prompt response from them, setting up an appointment the next day after a tree fell on my house. James came down and explained everything thoroughly and gave me some options. After talking to a few other vendors, I knew I wanted to go with LCT. Their pricing was better than the other quotes and James was great to work with. Before the crew started any work I met the owner, Luis, and knew I had chosen the right company. He was just as great as James, very thorough and let me know what would be happening. In addition to needing the roof replaced we also had some damage to rafters and decking to replace. After the job was complete, Luis did a thorough inspection of the work and made sure I was happy with everything. The crew did an amazing job and I couldn't be happier with the work. The office staff was also great to work with! I got to meet them when I went down to pay the invoice. A 5 star experience from start to finish. Thank you LCT!"

"John came in today on a holiday day to check my roof. He is a very honest man. He told me my roof is still good for another two years, and doesn’t need any repairs at this time. I highly recommend him for any roofing projects. Thank you John!"

"Sloppy, broken glass scattered about inside and outside of my home. Did not perform promised work. Had to withhold funds to get them to complete the job."

"I recently hired Pro Warrior Construction to install vinyl siding on my house, and I couldn’t be happier with the results. The house looks incredible, and the team’s professionalism and attention to detail were outstanding. Yann was fantastic to work with—he communicated clearly, responded quickly to my questions, and ensured I was satisfied with every aspect of the project. I was especially impressed with how efficiently they completed the job without sacrificing quality. Unlike other companies, Yann provided a detailed estimate promptly and started the project soon after I approved it. His passion for his work and commitment to customer satisfaction were evident throughout the process. The team was friendly, respectful of my property, and dedicated to delivering top-notch results. I highly recommend Pro Warrior Construction to anyone looking for exceptional service, competitive pricing, and beautiful results. I am beyond thrilled with my experience and the transformation of my home!"

"We chose Golden Group Construction because they replaced our neighbor's roof a few months earlier so I had watched them work and watched the clean-up. Our large skylight was damaged and began leaking after Tropical Storm Elsa in July, and we had a battle with our insurance company which delayed hiring a roofing contractor. We asked 3 roofing contractors for proposals. Xavier was terrific; he paid close attention to the particular problems of our very old house (1899), he recommended the new Velux solar skylight and explained the tax rebate, the proposal was correct. We asked him about replacing some leaking gutters and rotted facia boards, he added that quickly. We had to wait a while for the new skylight to come in, it was delayed because of COVID. And then they scheduled us quickly. The crew showed up on time, they worked very hard and did excellent work. The quality of the workmanship was excellent. Xavier thought our roof had 2 layers of asphalt shingles. Once they started tearing off the old roof they discovered 3 layers! That wasn't a problem, no upcharge. Xavier was able to schedule the gutter fabricator come a few days in advance to drop off the gutters so I could paint them on the ground (our trim is not white) before installation, which saved us hiring a house painter just for that. They did a great job cleaning up, which is unusual for a roof replacement (I had a very bad experience with a previous house I owned). They were so careful, there was no damage at all to the exterior of our house or our landscaping. They provided us with very detailed written instructions to prepare our house in advance. That was very helpful. We used their 18 month no-interest financing, which was really important because we were not planning ahead to replace the roof and we could apply for their financing and get approval very quickly. Much more quickly than if we'd applied for a home equity line of credit (that would have taken 6 weeks). I highly recommend them."

"excellent one day start and finish promptly service and well done and good price, reliable and good practices of work and customer assistance."

"I don’t feel good about giving bad reviews, since I know there are consequences when a company gets a bad review, and everyone we dealt with at Winter Hill, from the project manager on down were nice people, who I am sure were dealing with many Covid-related issues, as my family was. However, we have been members of Angie’s List for many years, and rely on people like us to give honest reviews. So, I have to be honest in saying that this project turned out to be a bad experience and that we would not use Winter Hill again. The project we hired Winter Hill to work on was a re-model of our existing finished basement. The basement had been finished by the previous owners, but had water issues. So, we were looking for a contractor to rip out the existing drywall and carpet and refinish the basement. We hired a separate contractor to do the basement waterproofing. Since it was just a replacement of the existing basement, we (perhaps naively) expected the project to go fairly smoothly. The process started out fairly well. We received a relatively timely quote from the estimator, although we had to correct the scope of work several times. As it turned out, the estimator left some key items out of their quote that they really should have captured, such as the cost of a plumber. Winter Hill’s quoted price was higher than we had expected to replace an existing finished basement, but the contractor with the lowest price was not going to be able to fit us into his schedule for 6 months, so we chose to go with Winter Hill. The process of ripping out the existing basement went okay, though we had to call a few times to get the contractor out to do the work. The waterproofing contractor finished their work at the end of August 2020. And, after that, is when the problems really started. Most of our problems stemmed from very poor communication. Starting in September, we felt lucky if we could get one piece of the work on the basement construction done each week, and oftentimes whole weeks went by with no work getting accomplished, and little explanation from the contractor. I cannot count the number of times we were told we would hear back from them that evening or the next day, and all we got was silence. My assumption, though I have no concrete proof, is that we were very low on this contractor’s priority list, so that work only got done when their employees were in the middle of other jobs. Regardless, this, in my opinion, relatively simple project, took 8 months to complete (into March 2021) and I fear that it would have taken much longer to complete if I was not constantly calling/texting our project manager to get things moving. Now, if Winter Hill is going to be honest with themselves, I think they would accept this aspect of the review without much rebuttal. We certainly received our share of apologies from them for delays and for people not showing up when they said they would, while the work was ongoing. However, I worry that they will respond by saying that there were things outside of their control that resulted in delays, such as problems we had getting inspectors from the Town to come out. While it is true that there were those types of issues, they caused delays of a few days or weeks, at most. The poor communication also extended to far more than simply when the contractors would show up. As just one example, we selected a vinyl tile for the floor of the basement. The contractor told us that they could not apply vinyl tile on the stairs, and that the stairs would have to be done in wood, but that it would be “no problem” to find a stain to match the vinyl floor. In fact, it turned out that (1) the vinyl tile could be applied to the stairs and (2) the contractor could not match the stain. After seeing the color of the vinyl tile we selected, we asked for weeks (if not months) for samples of the stain they would use on the stairs, so we could give our approval. However, it was only on the day the stairs were installed, while the carpenters were working on the stairs, that we were given a few minutes to select a stain from three choices before the work commenced. Two of the stains were nowhere near the floor color, so we picked the only stain color that was remotely close. After one coat was applied, we stopped the work after seeing it at the end of the day, because the colors did not match at all. After that, we performed our own research and found out that the manufacturer of the vinyl floor made a stair tread in the same style. This is something we should have been told at the start of the project, as that is the option we would have selected. It ultimately turned out that the stair tread was back-ordered from the manufacturer, which caused further delays in completing the project. Even after the tread became available, I had to go purchase the stair tread for myself to get the project moving. Worse, at the close of the project, Winter Hill charged us for a “change order” done on the stairs due to the need to do the work on the stairs twice. It was their fault the work needed to be done twice. Moreover, at no point before or while the “extra” work was being done, did they tell us there would be an additional charge for the stairs or what that would be. I will freely admit that really ****** me off. There are many other examples I can give of communication problems. Winter Hill had to be reminded to do things multiple times, like replacing a door in the basement (part of our contract) or leaving gaps in the insulation for access to the waterproofing system. We had multiple issues with the relatively simple closet where our laundry machines were located, having to explain what we wanted many times in order to make sure it was done correctly. Initially, we were fine with a simple closet, but were talked into putting some shelving on the side by the project manager. Ultimately, the carpenter put a fairly fancy shelving system into the closet, despite that not being necessary. At no time prior to the work being done was it mentioned that there would be an extra charge for the shelves or how much it would cost, but again, we were presented with a bill for that “extra work” at the end of the project. In terms of the quality of work that was performed, I would say it was average to below average. Part of the problem, in my opinion, is that the project manager was rarely at the site to oversee the work. We would see him perhaps once every few months, and hardly ever while the actual work was being done. This led to issues like the vinyl floor not being installed all the way to the doors (you could see the concrete floor right in front of the door), no paint over some of the windows, holes in the drywall not plastered over and painted, a stain on the vinyl floor left over from the stair staining process, cracks in the molding on the stairs, nails sticking out from the stairs, some sagging stair treads, and missing molding on the stairs. Even after the project manager came out to review the work, these were issues that we largely had to identify ourselves and press to get resolved before the project was finished. Neither my wife nor I have any construction experience, so it leaves me to wonder what other issues there might be that we missed. This was our perspective of the experience. Perhaps we expected too much, but we have done other large projects with other contractors that did their work on time and on budget, and where the quality of the work and attention to detail really blew us away. This is one of the most expensive projects we have done on our house, and we expected better service and quality than we received."