Get matched with top stone slab countertops repairers (granite, marble, quartz, etc) in Hartsdale, NY

"Background- I was finally able to afford a new counter top- did research and Angi/Home Advisor kept coming up.So I checked out what was offered for counter tops - 3 came up -2 did not respond and VPT Quartz or Vilorio's Personal Touch. I had an estimate appt on 7/18/24. A "MIKE" showed show up eventfully - very late & full of excuses. Since he was so late I decided to let my Pit Bull & German Shepard- ( since they been locked up for a few hrs. And I was doing some yard work. He did not show any respect for the time it me to put the dogs away again and clean up. I told him I didn't appreciate him showing up like that with no call- he stated he text me but I have a landline (which I made very clear to Brian (office person) so again another excuse. I let him come in (free estimate anyway & a 5 star rating). Mike comes in and starts with the great deals he has. Then starts doing measurements just by pushing my stuff that I had left On the counter out of the way like garbage. Which I found disrespectful. Lucky(????) for me MIke has a piece of quartz that would fit- a speckled white. Mike will give a good price $1300 -I said like to think about it. Then Mike throw in another deal (that's because he didn't like the over the counter sink I had & the faucet installed myself professionally w/o no problem) but I knew that the sink & faucet deal($100) was ok. So I agreed. ;Mike stated he would come back to make sure he had the right measurements, called I to make the appointment and right away Brian asked for installation date - I responded "NO" but the date Mike was to come back for measurements. Then Brian asked for a $700 deposit & I stated I only had $500- But Mike really it was to collect the deposit(rude again) so as not to assist with my project. Installation Date:7/25/24 between 1-3 PM 3 strangers & a kid show up & no Mike(supposedly the installer), no Identification on them or the truck (which was a beat up pickup truck) Some impression ,huh. When I asked where Mike was, they said he was coming- later. So I waited a little while , NO MIKE, and still concerned why a young child was brought to the job. I ended up letting them in ( a little **** about the child in the truck with nothing to do). Out of kindness I moved my truck out the way so it would be helpful for them to get the counter top in. NO appreciation. Like it was expected. They ripped out the old sink,faucet & counter top and left in the driveway. I had to show them the contract that stated they would be responsible for disposal- I got an attitude about that. The Counter top had to wait because the sink had to go in first. That's done and the counter top installed & looks good. The Faucet: It was a problem for the workers ( I call them workers/laborers because I noticed none of them were plumbers, or skilled laborers) The Hot water connection was no problem. The Cold water connection must have been ripped out when they took the sink out(I'm guessing , because again I had installed a faucet with no problems. The connections the laborer ( not a plumber) to the Faucet had no pressure(I thought that maybe the hose they used was the wrong size) & he didn't know what to do about it ;looks like he use a few junk connectors, a faulty turner (one that looks like you would use on an outside faucet) ,jimmy it together and it leaks. What a mess they left. I had to re- sweep under the sink area, the counter top where they had to drill a bigger hole because the faucet didn't fit that need a total wipe down causing dust which then I had to vacuum. And I had left the area spotless and expected to be returned to the same cleanliness I had done. I called about the situation and spoke with Brian again and he would contact MIKE .Mike came explained the sometimes stuff get into the faucet during installation and he brought an extra faucet head. I also mentioned that it was leaking - Mike checked and didn't feel a leak.Why because his hands were wet???? Who checks for leak with wet hands Then Which happened to get me thinking that the sink & faucet was the closing of the deal. No favor to me. Well folks I had to call again because now it is still leaking. I called 7/28 to report this problem and Brain stated that Mike will be out either 7/30 or 7/31. Never heard back."

"They were on time, did a good job and the price was okay,"

"They were able to fix it, they did very professional , everything went fine , I was very pleased. They were professional and they were on time."

"While their countertops are amazingly beautiful their customer service when a situation arises is unacceptable. We paid $7.6K for countertops and our brand new oak flooring was scratched during the process and they will not accept accountability. Their response was, and I quote "You should check with the plumber or electrician or who every came after us on friday". Well guess what, no one came after them on Friday so it's not possible the scratch was from someone else. In addition, when they arrived to template the countertop I advised Hector that I had a butcher block insert for the sink, of which I showed him and he said no problem, well the butcher block did not fit in the sink insert when they installed it. Lastly, the newly taped walls were scratched upon installation as well. I will not utilize or recommend Douro Granite and Marble LLC in the future."