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"Scott came to my sisters house to diagnose and repair a washer that was trickling cold water. He told her that the machine was not getting water and the problem was the valve and plumbing feeding the hoses. Call a plumber. I went there an had a look thinking that that was unusual to be blocked with public water and pressure. I disconnected the hoses from the washer and put them into the tub and turned the water back on. The wasn't a flow problem. It was the cold water solenoid on the machine that quit working. It is an electronically controlled valve. Kaput. I ordered one and replaced very easily. I called Scott and thought I'd tell him what the problem was. I wasn't angry, just gave him a call. I wasn't expecting him to raise his voice in defense of his misdiagnosis and what he charged. He told me she was lucky that I hadn't charged full price. lol. I said she was lucky that she didn't waste more money having a plumber tell her that there wasn't a water supply problem. I really wasn't expecting him to get loud and defensive. I thought he might be humble, admit a mistake and possibly offer a refund. But was told that he did her a favor only charging her $89.00."

"I would like to start with my apologies for the length of this review but I needed to get all of the information down. We have recently purchased a new home. The house did not have a washer and dryer so we needed to make this purchase. When the washer was delivered a leak in the shut-off valves was discovered when the valves were opened. I decided it best to have a plumber take a look and complete the repair on the valves. My wife was home for this repair. I was unable to make the meeting, so she met the plumber. The plumber came in and started with a quote of over $800.00 to replace two leaking shut-off valves. My wife thought that I should talk to the plumber and called me at work. After discussing with the plumber, he stated that the proposed repair was to cut a one foot square in my wall, cut the existing pipes, solder new sections of pipes onto the freshly cut existing ones that had shut-off valves already installed onto the end of them. I explained to him, over the phone, that the process of replacing the shut off valve was to unscrew the old valve from the pipe and screw a new valve onto the old pipe. No soldering was required in this approach and no hole would need to be cut. My solution would only take between 15-30 minutes to complete as to the three hour process he was proposing and should cost less than $300.00 for a plumber to complete. He explained that it was not possible to simply replace the shutoff valves as they were too old (my house was built in the 80s). I had him hand the phone back to my wife and told her that the call was hers as I was done dealing with this guy and ready to tell him to get out of our house. She stated that she would rather have it fixed now and the repair was started. About 30 minutes later, I received another call from my wife stating that the plumber was able to repair just the shut-off valve without cutting the wall. He did this by replacing only the shut-off valves. I asked her if she could see any dripping from the valves when they were opened and she replied that she was unable to verify as the hoses were not attached and that “installing” the washing machine was going to cost $300.00. I told her to hand the phone off to the plumber. I asked him how he was going to verify that his work was completed without screwing the hoses back onto the shutoff valves. He replied that the valves are not leaking and that the water to the house was turned back on. My reply was that the old valves did not leak when they were closed either. We only discovered the leak after the hoses were attached and the valves were opened. I told him that I did not want the washer “installed” but I did want him to check his work by attaching the hoses and opening the valves. I was talking to my wife while this was completed to verify that there were no more issues. She verified that the shut-off valves were not leaking so the payment was processed. When I got home, I took a look to see the finished product and noticed that the plumber screwed the hot lead to the cold supply and vice versa. I also noted that he neglected to replace the housing around the supply lines. It has been four business days since this repair and I have yet to receive a receipt for the work completed and documentation of what I paid. If you made it to the end of this review, you understand that there is no way I will ever call Michael and Son for any work in the future. I hope that my review has given you insight into Michael and Son and you decide the same."

"WORK WAS DONE WELL AND ON TIME....VERY COOPERATIVE AND CORDIAL...."