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"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"The service was very good and they were excellent."

Self employed general contractor. I will give free estimate on large jobs and quote over the phone for small ones.

"Great for snow removal— very reliable, friendly, and efficient."

Home Improvement, Remodeling, Building

5 EMPLOYEES. USES SUBS FOR PAINTING & DRYWALL. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. NO SERVICE FEES.

Home renovation\nKicthen\nBathroom \nFloors \nPainting \nPlumbing \nElectrical

I have Been doing Hardwood floors for over 10 years now. I dont like to sub-contract my jobs out to Anyone. Im the type of person that would like to be at the job site at all times. We provide the best in quality in work that has to offer. I would make the customer feel comfortable and understand what needs to be done. I have a small working crew, that is experience in all feilds of hardwood floors. I have confidence that i could bring out the best in your Project. We guarantee all of our work and customer's satisfaction.

"The OK: Towel bar had pulled out of the wall, that was reset and seems to be holding. Bedroom door that wasn't closing well was planed down at the top, I'm not really sure why I paid for that particular solution in retrospect, but was kind of buying into a grab bag, but fine. Kitchen counter caulked where it met the wall, again, not hard work, but fine. The Wasted Money: My front and back door sweeps seemed to have gaps you could see through to the outside and were coming apart. Since it's a pain to get under doors, I was good to pay a little extra for someone else to take that on. Replacement front sweep is already split again almost immediately. New back door sweep is still intact, but I guess as a "solution" the sill was raised and now there's a new gap there that the rain came through a few days ago. Also, under a section on my invoice somewhat brazenly labeled "custom carpentry" considering the end product, an estimate was given for replacing some of a wood rotted door frame as needed (even including "Reinstall brick molding as needed"). A lower piece of the frame was replaced with some solid wood, but it was seriously just cut out and hunk of wood thrown in. You can't miss it even at a glance, so we're at the barest definition of carpentry on that. But then on the top of the door, the wood was just dug out and replaced with layer after layer of putty. That's fine for a small job, but there was too much replacement needed here to not be replaced with actual wood. And the quote mentioning installing new wood and possibly brick molding was much more indicative of the work needed. The work performed still very much flexes at the touch and has started to visibly come apart again as any person would expect. And of course the shabby paint job done over it still leaves the "repair" very obvious as no effort was expended (or more likely wasn't in the capabilities of the "carpenter") to blend it with the frame. So a job that I very much paid to not be done, and that took a whole handful of visits even to be not completed. Also followed up with a plumbers referral from them and that worker also came up short as should be expected. Definitely would not transact with this company again."

ServiceMaster by ARTec is a full-service disaster restoration, construction and floor care company specializing in property damage mitigation, reconstruction and remodeling, carpet and upholstery cleaning. We have been serving Delaware, Montgomery, Chester and Philadelphia counties for over 30 years. When disaster strikes your home or business, you want a company you can trust to ensure a swift and satisfying restoration. You want a team that will not only restore your property, but will also restore your peace of mind. ServiceMaster by ARTec also specializes in Hoarding Clean up services in the Greater Philadelphia Region. We have fully trained and licensed professionals on-site, trained by ServiceMaster partner Matt Paxton of the A&E TV show "Hoarders." Additional DBAs - Neef Enterprises, Robert Neef Professional Cleaning Service.