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"They were absolutely wonderful. Will sure recommend them"

"The only reason we needed the new HVAC system was due to our AC needing some expensive parts and the new AC units wouldn't pair up to our old furnace. Since we care for my sick mother in-law who has Stage 4 COPD and needs the AC on from spring to Fall. She is a patient at the Mayo Clinic in Rochester MN and has many raspatory issues. We started by filing out a form at Costco that we were interested in a quote. I ended up getting a Sales guy named Richard McCain. He was very cocky and sure put on a good show over promising and made everything seem like a Sweet deal. Keep in mind I also worked with Mason at Tonna Mechanical who was outstanding and never over promised and was great to work with. I made a fatal error choosing K&S Heating and Cooling based on the Lennox system being the 2nd best option based on all my research (Carrier was my #1 choice which was offered through Tonna Mechanical). I selected K&S Heating and Cooling in Rochester MN due to the relationship with Costco. Costco offers their members discounts and extra warranties and stand behind the overall customer experience. The quoting process went smoothly and after tons of questions before agreeing to make the $15,000 purchase of the Lennox Elite Series 110,000 BTU Variable (98% eff.) furnace and a 4ton (19 seer) Air Conditioning unit to heat and cool our 5300 sq ft home. Richard McCain even came a second time to ensure his quote was exact and there wouldn't be anything else we needed for the new HVAC system to run. Out of all the information/options Richard McCain from K&S gave us, everything thing we had been promised was the purchase was going through Costco. After many emails and phone calls we selected the to finance the HVAC system the way Richard at K&S suggested as our best option and ensured the sale was through Costco. Installation day came and K&S Heating and Air in Rochester MN did show up on time. I gave the specific instructions to leave all the old HVAC systems parts and components including Thermostats on a tarp I spread out for them. Instead of K&S just throwing the old away we had a family from our church that was down on their luck have a need for an HVAC system. So we gave them all the parts and components (Furnace still worked great but the AC needed some parts to run). Of Course the old thermostats the install guys pocketed and failed to leave them behind as instructed. Keep in mind these thermostats were not even two months old and were $70 each. Our HVAC system was installed and wasn't running right to find out Richard forgot to include a air intake that costed us another $500 that wasn't in the original and final numbers. After the HVAC system was installed my mother in-law wanted to have our ducts cleaned to insure her raspatory health a fighting chance. My mother in-law who has a CDCS grant as she qualifies for due to her health. My mother in-law used some of the grant money to pay for the duct cleaning at our house since we care for her there. K&S Heating and Air showed up with a broken machine (had duct tape holding it together) then the K&S duct cleaning guy insisted that my father in-law help him lift his machine around our house and up and down our stairs. My father in-law has bad knees (has knee surgery next month) so regardless of his knee pain continued to help lug this machine around so his wife can breath better. Of course in the process of duct cleaning the machine breaks open blowing dust everywhere in our house. They submitted the invoice to be paid and received funds from the grant for their services. A few days later my father in-law said they didn't clean at least 15 vents due to wires in the way. So I looked at the invoice and of course they charged for every vent in the house including the ones they couldn't clean. So out of the 60 vents they couldn't clean 15 vents at $15 each vent. They fraudulently knowingly charged and took advantage of my mother in-laws grant and a vulnerable adult. Committing Fraud and theft of State funds that has been reported. Richard had asked me several times to make sure to review my experiences "because big ticket customers like you is the ones we want" that is Richards exact words. So I reviewed in honesty on Google as I have here and I will on other review sites. In the end I raised these concerns to Richard McCain the sales rep from K&S Heating and Cooling in Rochester MN and the concern our HVAC system never was ran through Costco like Richard McCain had promised costing us money and warranties. Richard McCain from K&S fired us as customers and admitting to having our old thermostats (had them for 3-4 months) denied to Costco their install crew had even taken them (they tried to steal them and thought no one would miss them). Here is his terrible response to the issue, Matt,I wanted to touch base with you after dropping off the thermostats. I take full responsibility for the thermostats not being delivered to you. For that I am extremely sorry. The inconvenience this caused you is unforgivable. For the rest of your complaints and issues- I’ve attached a screenshot of one of the final emails to you, from me. This shows that I informed you via phone and confirmed by email that the financing would negate Costco and it’s rebates. Now, Costco will not give you anything because you chose not to run the job through Costco. Also, K&S won’t give you anymore money off because I already gave you a killer deal. Did you not understand? Because it is very clear in this email. I could not have been more clear. And yet, you decided to drag my name through the dirt for a couple hundred dollars and call me a liar. Maybe you didn’t understand, I can see that happening. I know I asked you to reach out to me if you need anything in the future. However, please don’t. If you feel the need to contact the office, go ahead, but refrain from asking for my assistance. If you feel the need to remove your heinous google review—please do. If not, that’s fine too. I really appreciate your feedback and will certainly adjust my “cocky” attitude and hopefully learn about furnaces and ac’s so that I can provide a meal or two for my 3 children. Richard McCain Project Manager I called spoke to the Head shop Manager at K&S to try to resolve these issues as well I was swore at several times. They kept repeating "what do you want from us" over and over. I stated I just want this made right. I am not seeking money. I want what your sales man promised to be delivered. I want our HVAC purchase ran through Costco as it was supposed to be. I asked about the customer satisfaction and the manager laughed at me stating "You bought the system and own it. We don't owe you **** nor do we have to service it or stand behind it". To find out the K&S rep who works the booth at Costco got screwed out of his commission and K&S is ok with screwing their own employees and wont back their own employees. So the main reason for my review is to express our dissatisfaction with K&S Heating and Air and make sure other consumers avoid K&S Heating and Air at all costs. This review is based on actual events and my statements, words and comments are of my own opinion. I was advised by several people to not use K&S Heating and Cooling but I selected to do so because Costco was supposed to be involved. If you are a residential or commercial customer please think twice on using K&S as if they are willing to screw over a customer paying $15,000 think of what you have at stake! If you are looking to hire Richard McCain to work and represent your company I would think twice as he clearly doesn't know how to handle customers or do his current job. Again solely based on my experiences and opinions and the facts."

"SCAMMERS!! BEWARE!! They will blatantly lie to you!! I cold called for them for a month and was promised a $250 flat upfront payout per ever contract signed, well 3 contracts signed later I never received my commissions, and when I reached out about it I was abruptly removed from all slack threads and the CRM. This company hires hundreds of people every month to have them sell like crazy, and then never pays them and cycles through a new group. BEWARE!!!"

"We unfortunately had a very negative experience with All Energy Solar throughout the install and activation of our solar system. I’m frankly at a loss how they have such glowing reviews given we experienced a lack of communication, improper initial installation that resulted in a lengthy delay of interconWe unfortunately had a very negative experience with All Energy Solar throughout the install and activation of our solar system. I’m frankly at a loss how they have such glowing reviews given we experienced a lack of communication, improper initial installation that resulted in a lengthy delay of interconnection, multiple improper repairs of the initial installation failure, failure to provide our warranty documents, and just a complete lack of good faith effort to identify, correct, and prioritize their errors as they occurred. For brevity, I’m only going to describe a few of the larger issues, but I also have plenty of documentation from emails, phone records and voicemails, showing numerous smaller issues occurring throughout the entire process. 1. Our system was improperly installed and failed its interconnection test with Xcel. This caused a 3-week delay in activation. They said they fixed it that day but no one could tell me what they changed… 2. …So I had to repeatedly ask our project manager to send someone out to make sure it was fixed. They sent an electrician on the morning of our 2nd test. He spent 4 hours working on it. It passed but… 3. …1/2 of our panels were not working at, and after, the time of the interconnection test. I discovered this the next morning when we weren’t generating our expected power. 4. Upon notification of our system problem, our project manager said they’d send someone “in a few days” to look at it. Really? After multiple installation errors by All Energy Solar it still was not a priority to fix. I had to track down a manager in their service department who did prioritize checking it out. Turned out the last electrician left a fuse out of the non-functional string. I hope our interconnection pass was legitimate, but I really have no way of knowing. 5. Our closeout meeting was never scheduled. I had to call and email to get it scheduled. At our closeout meeting I was told our warranty documentation would be emailed shortly. It’s a month later, I’ve asked for it twice and it still hasn’t arrived. 6. We were billed for equipment that was not needed. To All Energy’s credit they did notify me of the error, but it 6 weeks and multiple phone calls to actually get the money returned. Twice we were told it was in the mail only to have it not arrive because it had not actually been sent yet. I’m leaving out other details on scheduling errors, general lack of communication on everything, and other more minor but still concerning events that occurred. I was left with the feeling that they do not pay any attention to details, do not have any desire to proactively fix their errors, I have no faith in the quality of the install, and in general they were extremely frustrating and disappointing to work with. Consider yourself warned. I wish we had been before signing a contract with them."

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"