Get matched with top upholstery and furniture cleaners in Horseheads, NY

"OK - not really what I was expecting. That is my issue, I guess."

"This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company."

Locally owned & operated for over 20 years.

Professional cleaning service - both residential and commercial!

The services we provide: \n~Eco-Friendly cleaning \n~Deep cleaning services \n~Residential cleaning \n~Move in and move out services\n~Maid services\n~Janitorial services\n~Business Cleaning \n~Commercial building cleaning services\n~Window Cleaning\n~Medical cleaning services\n~Office cleaning services\n~Dry cleaning services\n~Upholstery cleaning services\n~Leather cleaning services \n~Car cleaning services\n~Hoader cleaning services\n~Portable and Non-portable sanitization cleaning\n~Mold remediation services\n~smoke remediation services\n~Environmental cleanup\n~pressure washing \n~pool cleaning \n~crime cleaning services\n~sports cleaning services\n~Forclosure cleaning\n~Construction cleaning \n~food cleaning services\n~Live-in and Live out services\n\nWe provide great pricing!! We have been in business for 15 years.\nWe are available 7 days a week, 24 hours a day and we look forward to working for you.

Affordable Dependable trustworthy Cleaners. Window to walls we do it all!

With over 1,650 Franchises nationwide, SERVPRO is a leader in the restoration industry and its professionals are faster to any size disaster. SERVPRO Franchise Professionals are available 24 hours/7 days a week and are ready to restore or clean your property.

JLM Certified Carpet Cleaning LLC values doing quality work and puts customer satisfaction at our highest priority. We have friendly certified technicians and are fully insured. Our process removes soil, stains, odors, allergens and residues from past cleaning. Our process has excellent results and will not void your carpet warranty.

Superior carpet & upholstry cleaning