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"I’d like to start by saying that we have definitely had our share of less than positive experiences with contractors. We rarely write negative reviews, however, as we tend to prefer to give people the benefit of the doubt and know that small businesses are struggling in the current environment. That said, we felt it necessary to provide feedback on our experience with Jason and his crew. We hired him in part because of the seemingly positive feedback we read on the site. We are honestly not sure how or why that feedback was so positive, but it lured us into a business relationship that we now very much wish we hadn’t. To say this was a negative experience would be an understatement. We hired Jason and his crew to do two projects. One, to remove existing tile and re-tile our foyer, and two, to repair a number of tiles (less than 10) that were coming up in our kitchen. We had purchased all the tile, and in our estimate, were quoted four days from start to finish for both projects. Jason and his crew started on a Monday, and by his original plan, should’ve been done by Thursday or Friday of that week at the latest. That was not the case. We noticed quickly that Jason‘s crew is actually outstanding— but he unfortunately is not. He is negative, complains constantly about the tile industry and the scope of work, and to put it mildly, does sub-par work. He left our house in complete disarray for a four day weekend because he chose not to return on schedule to finish the foyer as promised. Paper was taped all over the floor all throughout the house (with tape that left sticky residue everywhere rather than something like painters tape), tile dust was everywhere, grout haze was still dried all over the foyer tiles— it was a disaster. He even used the wrong tape when he covered our smoke detectors with plastic, which ripped paint off of the freshly painted ceiling. There are at least five places where paint now needs to be touched up. The project ended up taking Jason over two weeks, where he was in our house approximately nine days, and he never actually finished the job. Every day he arrived, he would come to our house, say that he needed supplies (how, as an expert in the tile industry, you do not have the standard spacers, etc. that are required to do every job is shocking to us) would drive 45 minutes to a tile store, disappear for a few hours, and then come back sometime in the afternoon. The job stretched on and on, and each day as we inspected the work, we would have to ask Jason to come back to fix the issues he had spent all day working on the day before. The tile he laid in the kitchen was the most uneven and poor craftsmanship we have ever seen. Every tile was uneven visually and stuck out in sharp points because of the mismatch. We asked Jason to come back and rip the tiles he had just put down back up and redo them. In doing so, he used double the tile we had bought. He then went on to grout the replacement tiles in the kitchen and within 12 hours, all of the grout was cracking and coming up all over our floor. He muttered some thing about “using the wrong tile grout“ and at that point, we were so done with the experience that we told him not to come back. Icing on the cake? He tried to charge us an extra $500 for the wood transitions that he “had to make,” but were included in our original quotation. In short, we highly advise that you do your research and exercise extreme caution before you hire Jason to do any work. In our experience, he will not arrive consistently, the estimate for the timeline will be completely different than you will experience, and for a tile expert, he seems to know very little about the actual process for laying tile. The unfortunate piece is, like we said, his crew does an exceptional job. He does not. We were left with an incomplete job that we paid A LOT for. Hire at your own risk."

"Calvin did an exceptional job on our backsplash. It really looks perfect. Appreciated his experience because the suggestions he made really made a big difference in how the project turned out. Cleanup was also exceptional. I couldn’t even tell he was here. Would recommend and hire again in a minute!"

"Terry did a great job. I trusted Terry to install my floors before I moved in and he worked on the project while I was out of town. He went the extra mile to pick up the materials himself. I really appreciate his efforts."

"Very well."

"Was it the worst experience...? Was it the best experience...? Neither. Yes, I have hot water. Yes, the piping looks great for the tankless hot water. But, they had to come back a 2nd time to fill in the hole. See pictures. Yes, I was taken advantage of. I paid way too much. The final bill matched the estimate but in retrospect it was too much. Customer service simply stopped once I started challenging the work that was done. I have a large pipe sticking out of my condo that is unsightly. After I asked to have it corrected I was ignored. I would not recommend this company."

"The service was very good and they were excellent."

"Marble Restoration Company did a WONDERFUL job. I cannot be more satisfied. They polished and sealed the marble within hours. Everyone was very professional and respectful throughout. Highly recommended!"