NYC Marble Care, Inc.
NYC Marble Care, Inc.
At NYC Marble Care, Inc., we pride our company on reliability, great communication, integrity, and quality work. With over 25 years experience, we strongly believe in giving our absolute best in all the work we perform. We are experts and will always keep you educated about the work process. We look forward to earning your business. We speak Spanish & Portuguese!
"Initially, things went great. They were responsive on the phone and had all the paperwork my building required to start the work. There was some initial discrepancy in the scope of work but I take some of the responsibility for that since I wasn't double checking the exact wording on their estimate which was different from what we discussed in person and over the phone. Also, I never saw the main contractor I initially spoke at my job site. He should've been there to monitor the work and check in with me to see if the work was looking close to what I asked for. I told them from the start what I wanted and even showed them pictures of exactly what I was going for, the results were far different. They seemed to cut corners and take no pride in the work they completed. The bathroom work they did was so bad I now have to completely redo it. There are huge gouges in the floor. Throughout the apartment, the stain essentially looks like a bad uneven paint job. They even got it all over the baseboards. They clearly did not polish the floors enough because its rough everywhere. I paid over $10k for floors that look ugly and now there is nothing to do but cover them up with area rugs. Also, some of my personal supplies were missing but they did compensate me for it. UPDATE: After discussing my dissatisfaction with the results, NYC Stone care did try and figure out a way to make up for it and I appreciate their handling of the matter."
Jennifer S on October 2016
At NYC Marble Care, Inc., we pride our company on reliability, great communication, integrity, and quality work. With over 25 years experience, we strongly believe in giving our absolute best in all the work we perform. We are experts and will always keep you educated about the work process. We look forward to earning your business. We speak Spanish & Portuguese!
"Initially, things went great. They were responsive on the phone and had all the paperwork my building required to start the work. There was some initial discrepancy in the scope of work but I take some of the responsibility for that since I wasn't double checking the exact wording on their estimate which was different from what we discussed in person and over the phone. Also, I never saw the main contractor I initially spoke at my job site. He should've been there to monitor the work and check in with me to see if the work was looking close to what I asked for. I told them from the start what I wanted and even showed them pictures of exactly what I was going for, the results were far different. They seemed to cut corners and take no pride in the work they completed. The bathroom work they did was so bad I now have to completely redo it. There are huge gouges in the floor. Throughout the apartment, the stain essentially looks like a bad uneven paint job. They even got it all over the baseboards. They clearly did not polish the floors enough because its rough everywhere. I paid over $10k for floors that look ugly and now there is nothing to do but cover them up with area rugs. Also, some of my personal supplies were missing but they did compensate me for it. UPDATE: After discussing my dissatisfaction with the results, NYC Stone care did try and figure out a way to make up for it and I appreciate their handling of the matter."
Jennifer S on October 2016
